Our visit started out great. It was my daughter’s 6th birthday. We reserved the room over a month ago & spoke with staff regarding party. We were told people book rooms to have parties ALL the time. When our guests arrived the front desk lady Carmen approached me & asked if any more guests were coming because we we were over our limit. We were never told there was a limit but I let her know everyone had arrived. Kids were having a blast! We were told we couldn’t have food in pool area so we staged food in room & guests go back n forth. When it was time to sing happy birthday we carried cake over to light candles & celebrate the little one turning 6. Instantly Carmen showed up yelling that we couldn’t have food at the pool. I explained that we were only singing. The cake would be cut in the room & guests would eat in room. She preceded to be extremely unprofessional. She yelled so loud kids were crying & all of their parents were extremely uncomfortable. My daughter was heartbroken on her 6th birthday. We took the cake to the room & Carmen came to the room to confront me. My mom & friend we at the door & she threatened them. I’m blown away! I’ve never experienced anything like this & have stayed at hotels all over the country. Carmen is the most unprofessional staff member I’ve ever encountered at any hotel. She made kids cry & threatened elderly ladies.

Pros: Right by the airport, rooms are clean, spacious, and have everything you need; breakfast is good and there's plenty of parking. Overall it's one of those hotels that you can tell is just really thoughtfully and thoroughly managed.

Cons: It's a little pricey for a residence inn and it's a little far from downtown helena.

Great stay here, the room had everything we needed. The air conditioning was a bit cold unless we turned it completely off. The breakfast here was a bit better than some other comparable Fairfield or TownePlace properties we’ve been to, great selection for kids too. Thanks for the wonderful stay and we hope to be back soon!