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SolymarBQ
San Antonio, Texas

Almost perfect

4.0 of 5 bubblesReviewed 19 Jun 2022
Nice layout, modern, comfortable, nice view, spacious. 2 thermostats, bathroom opens to bedroom and living room. Nice efficient design. Weren’t able to get to our room until 1.5 hours after check-in time. Few healthy choices for breakfast.
Date of stay: June 2022
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Home2 Suites by Hilton
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Reviews (164)
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All reviews hilton member awesome stay would stay again common areas off the highway hotel is located complimentary breakfast convenient location stayed one night a great place to stay the breakfast area home2 kitchenette couch laundry canada mattress
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12 - 17 of 164 reviews
Reviewed 9 June 2022 via mobile

The front desk staff were unfriendly, the room was not cleaned well! The dishes were still in the dishwater. Hair all over the sheets and in the bathroom. Expensive room, requested 2 queens, was given 1 queen with a pull out couch. I called down to the front desk and they were not accommodating. I’m a Hilton diamond member, and I can say this was the most expensive stay for a not very enjoyable hotel. Positive was good location, good views.

Room tip: Nice location, easy on/off from freeway and close to downtown Helena.
Date of stay: June 2022
Trip type: Travelled with family
2  Thank Kathy J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 April 2022

We stayed here one night with our dog on our drive home to Canada. It's part of the Hilton chain so I had selected our room via the app before arriving.

This is a fairly new hotel and is a suite format with a small kitchen in your room. It is just off the highway near a mall and lots of restaurants. Pets are allowed and we were given a toy for our dog on check in.

Overall for one night it was fine. They're cool rooms. But, maybe because I had pre-selected our room, the room was not overly clean. An unopened yogurt was left in the fridge and the bathroom floor did not seem that clean. And the couch and carpet had lots of stains on them. It seemed like a worker's hotel where people stay for a longer time and maybe have a chance to wear and tear the room.

Breakfast was included but was not open yet when we left.

I'd probably stay again but would inspect my room first.

Date of stay: April 2022
    • Value
    • Cleanliness
    • Service
Thank Canada689
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 April 2022

I recently stayed at the Helena Home 2 Suites with a friend. We originally booked due to the competitive price and convenient location. We were pleasantly surprised by the cleanliness of the common areas and room. The mattress and pillows were very comfortable (the most important thing in a hotel where you stay to SLEEP). And we enjoyed having the kitchenette in the room for a weekend stay. This review would have been 5 stars, but we felt the complimentary breakfast could be improved with more fresh food options over packaged food items. We will gladly stay again, though, and may choose to eat breakfast elsewhere.

Date of stay: April 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton
Thank lorenc193
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 March 2022 via mobile

This hotel appeared to be newer. Our room and common areas were all super clean. There are great amenities with updated workout room and pool. The breakfast had many options. All employees were friendly. Great hotel for the price! If traveling with pets lots of room to walk dogs.

Date of stay: March 2022
Trip type: Travelled with friends
Thank caceym2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Callie Aschim, General Manager at Home2 Suites by Hilton Helena, responded to this reviewResponded 9 March 2022

Thank you for your feedback! We appreciate you staying with us and hope you will come visit us again in the future! -Elise Whittle, Front Desk Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2022

This hotel was clean.
The beds were cheaper in quality.
It was not a comfortable night of sleep.
For a couple of hundred dollars this place should have quality beds.
On the upside the place was clean because it was new.

Date of stay: January 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton
Thank jvs1111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Callie Aschim, General Manager at Home2 Suites by Hilton Helena, responded to this reviewResponded 9 March 2022

Thank you so much for your feedback. I am so sorry that we fell short of your expectations. We will take your remarks into consideration for next time. Thank you so much for reaching out. -Elise Whittle, Front Desk Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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