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Dierk R
Reykjavik, Iceland

Beautiful location, website oversells big time

1.0 of 5 bubblesReviewed 24 Aug 2022via mobile
We spent one night at the Ranch while scouting Montana.

The location is beautiful. The exterior is largely well kept.

The execution is poor: The sink in our room was clogged. After not finding staff I used my hand as a plunger and got it working again.

The toilet paper was down to a few sheets. No replacement toilet paper in the room.

The carpet was dirty. See picture.

No forks at breakfast, nobody attending the breakfast buffet.

Asking for suggestions for fly fishing and outfitters. The receptionist is pulling up Google.

Date of stay: August 2022
Trip type: Travelled as a couple
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Reviewed 10 July 2022 via mobile

Just returned from a wedding at The Rainbow Ranch - and it was interesting to say the least.
I will start with the Lone pro - it is an absolutely gorgeous property.
Now the cons - where do I begin? I arrived with the bride for an early check in (they said our rooms were ready), only to find both rooms were filthy. Garbage all over - dirty gross rooms and showers (one guest had feces dried on the toilet). The bridal suite door lock was broken. Crooked wall art. Light bulbs out. Just nasty. When we inquired about having these things corrected, the staff acted like we were unreasonable. The GM asked if I wanted to argue about it. What?!?!
The rooms have potential - just need a good cleaning. There is a difference between rustic and dirty.
The bridal cabin (where we got ready) has ridiculously horrible lighting for hair and make-up, no A/C, and was also disgustingly filthy. Complimentary breakfast gave people diarrhea and although we were told the tap water was drinkable, it smelled and tasted like sulfur.
Staff wandered around in their PJs and ate openly in the dining room with the guests.
And now the icing on the cake….the wedding meal - no bread plates. Asked for more bread and told no. After dinner I noticed that no tables had been bussed so I poked my head in the kitchen to see what the issue was, and I found the entire staff sitting down to “family dinner!” I had to ask them to get up and clear dirty plates from tables!!! The bartender lost our credit card, and I was charged for appetizers for the bridal suite that they didn’t even bring.
Although the wedding itself was gorgeous and fun, the staff and service lacked professionalism and decorum - something that is certainly expected at a place and price like that.
This could be a premier wedding destination if they had management and staff that actually cared about their job!
Very disappointing at the very least.

Date of stay: July 2022
Trip type: Travelled with friends
1  Thank Rbihary
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 July 2022 via mobile

It has been a dream of mine to stay at a place on our favorite River, the Gallatin. The Mountain Lion room was gorgeous. The place was experiencing staff shortages due to illness so there were some things that were missing from our stay, like no breakfast and the hot tub & fireplace were being repaired. But the room itself was well-appointed and really beautiful. When we contacted the management about our concerns after we returned home, she was gracious & accommodating. We would stay here again in the future, hoping things would be repaired by then.

Date of stay: June 2022
Trip type: Travelled as a couple
Thank Judy H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 July 2022 via mobile

This place might have been beautiful 10 years ago, but in need of a total makeover and deep, deep cleaning!
We attended a wedding here and were booked for 4 nights at $400. Per night. Room smelled of urine and was dirty. Breakfast was non existent. No lunch available. Landscaping a mess. We left after (1) night.

Room tip: Don’t go. Hot tub not functional for months. Pond looks like a cesspool. Odor on grounds appears that the septic system has failed.
Date of stay: July 2022
Trip type: Travelled with family
Thank Carol B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 February 2022 via mobile

Internet magic = very disappointed reality. We checked in at 4:00 and there was no staff in the lobby. Finally we found a worker who stated she was the accounting manager, and her reply was “Well you know COVID” “ House keepers called out sick” while waiting 45 minutes to get our keys to a clean room, I walked around the property, just seemed like they shoved all the mess from the restaurant, bar, and outside venue into corners, nothing seemed put away.
Also according to the website/internet the Rainbow lodge states we can book your experiences or recommend activities, we asked another female front desk clerk about snowshoeing and dogsledding, and her reply was let me check Google. We could have done that ourselves. We don’t know the area and we would like local advice.
We entered the room, the wood floors were splitting and major water damage near the bathtub. The worker stated that the heat comes up from the ground. Hence the split, dangerous wood. The room was filthy. Blood on the comforter, floors were black with dirt. My wife actually purchased a swifter mop to clean the floors the next morning.
. The fire place did not work properly, for a few minutes the smoke went up the chimney, then about every 10 minutes the smoke came back into the room. We were suppose to be here for 3 nights.
We decided to go to dinner not on property , as walking out of the room we noticed many smudges, slime on the front door, looked like the last guest had a dog, cigarette butts on the porch, and once again not cleaned, then we could not lock the door with the key. We followed the instructions for the key/lock and fire place no success.
Got back from dinner and I went to take a shower, rain down faucet with 1/4 of the holes working, hair in the drain, and shampoo case about to fall off the wall. Not to mention that there was no toilet paper holder or dispenser, so $325 a night u have to reach around the toilet to get paper.

I can imagine that 5 years ago it was a beautiful clean room and property.

With that being said, we left the property the next morning, did not stay for the next 2 nights.

The Rainbow Ranch did give us a full refund. We would have loved to stay at this property based on the internet pictures and experience. Customer service and housekeeping could have fixed this problem.

Room tip: Not expecting what you see on the website or internet. This lodge needs a deep cleaning in the rooms,attention to detail around the property
Date of stay: February 2022
Trip type: Travelled as a couple
1  Thank K5705EFscotth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 February 2022

We stayed her in November 2021, I had called the hotel directly to book one of the ‘beautifully spacious’ King Rooms with seating area and desk because we needed to get some work done whilst traveling. The lady on the phone said there were none available (even though Hotels.com were showing availability) but that they had a one bedroom Bridal Cabin available. Great! Even better! We were so excited to come! When we checked in we were given a room not shown on the website, tiny! I stubbed my toe several times on the bed when entering the room! No seating area no desk, no cabin! We called the front desk and were informed the Bridal cabin had no bed and there were no other rooms available. We called the front desk a couple more times during the weekend and nothing else was available . When we came to leave on the Monday morning there was no breakfast?! We told the lady at the front desk that we had not got the suite we had been promised , ‘oh, I thought you were in the suite, I don’t know why not.’ Was the reply. Never have I experienced such incompetence! Especially for $300 a night!

Room tip: Can’t add a tip as they obviously don’t honor their bookings
Date of stay: November 2021
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1  Thank Claire111a1a1a111q11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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