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CastleRockCOMom
Castle Rock, Colorado

Clean and Comfy Stay

4.0 of 5 bubblesReviewed 8 Jun 2023
After reading the reviews we bypassed Bozeman (lower reviews and higher prices most likely because it is the North entrance to Yellowstone) and chose this hotel in Butte. The room was clean, the sheets soft, and the pillows comfortable. The staff was friendly and welcoming.
Date of stay: June 2023
Trip type: Travelled with family
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (739)
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23
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Traveller rating
357
253
77
29
23
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All reviews soup room was clean great place to stay third floor pool and hot tub front desk staff staff was friendly motel pillows elevator
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9 - 14 of 739 reviews
Reviewed 15 November 2022

The room was clean and comfortable. When I checked in the room was cool so I set the temperature and it was well maintained. The water for the shower and shaving was comfortably hot, but not dangerously hot. Finding the correct entrance to access the only elevator was a bit of a challenge. The elevator was in the middle of the building, but I was misdirected to the far end of the building to park, Since I am using a cane I need the elevator to get to the third floor and the two fire doors between the elevator and my room were a bit of a problem to navigate with the cane and a suitcase.

Room tip: Call and make your reservations as early as you can.
Date of stay: November 2022
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank C5322HBrobertd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 November 2022

Arrived to check in and discovered that my reservations were wrong. The gentleman at the counter (Jake) was very understanding and professional as he tried to figure out how to solve my issue. A young lady name Mykala came out to offer her assistance and between the two of them they were able to fix my issue. They were both very helpful and made some great recommendations for things to do and places to eat. I was extremely grateful for the two of them.

My room was exceptionally clean and comfortable. The breakfast was good but its ws constantly out of food. Breakfast is served for 0600-0900, but when I went at 0815 there was no almost no eggs or bacon and people were steadily coming in to eat. The young lady who was very nice and professional kept asking everybody if they wanted her to make more breakfast. This made no sense to me. Just make the food when there is still another 45 minutes left in breakfast and people were just pouring in. Otherwise the food was very good and my stay was very pleasant. Special thanks to Jake and Mykala for their outstanding service.

Room tip: Bring a bathing suit even when its cold because they have a heated pool.
Date of stay: November 2022
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Chip D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 September 2022 via mobile

This was one of the worst Comfort Inn/Suits I have ever stayed at because of the condition and cost of the room, The hallways were dark and dingy. The room smelled, the carpet was filthy. The toilet was only about 10 inches off the floor. TV was terrible.I can’t believe I paid over $200 to stay at this dump.

This motel needs to be removed from the Choice Hotel listing. Please avoid this motel!!

Date of stay: September 2022
Trip type: Travelled with family
Thank DisabilityJS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Desiree Shogren, General Manager at Comfort Inn Butte Interstate 15 & 90, responded to this reviewResponded 12 September 2022

Dear Guest,

Thank you for taking the time to share your feedback. On behalf of our entire team I would like to apologize for not meeting your expectations. We will continue to work together with our team to ensure a quality experience for each of our guests.

Respectfully,

Desiree S.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2022 via mobile

I’m rating the front desk staff working this morning as a -1 because of how she was dressed in booty shorts very unprofessional and I give props to the breakfast lady working today she’s outstanding as well as the Jani person . They go above n Beyond unlike the front desk lady . She’s giving the hotel a bad image wearing that n seeing it right when u come in .

Date of stay: August 2022
Trip type: Travelled solo
Thank Katy K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Desiree Shogren, General Manager at Comfort Inn Butte Interstate 15 & 90, responded to this reviewResponded 30 August 2022

Thank you Katy for your observation. We appreciate your feedback and will continue to work with all of our team to ensure a quality experience for each of our guests.

Kind Regards,

Desiree S.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2022 via mobile

The workers at the desk did an excellent job, both super inviting. The rest of the place was OK. No exactly how it was advertised. It’s confusing to get to your room. The room refrigerator doesn’t work well. Seems clean enough. But I might be sleeping on top of the covers possibly

Date of stay: July 2022
Trip type: Travelled with family
Thank jamestZ3522RE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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