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Daneen J

Very untidy hotel

1.0 of 5 bubblesReviewed 4 weeks ago
First of all the elevator was broken the entire time I was there so I had to carry my own bags up and down the stairs I was there for six days and my room was never cleaned I even requested my room to be cleaned three times while I was there I had to go get my own clean towels. They were never towels in the pool area so I had to take towels from my room down to the pool and the hot tub jets only worked half the time I did request a manager to call me during my stay and left a note when I left and the manager never bothered to call. This is terrible customer service.
Date of stay: September 2024
Trip type: Travelled solo
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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Reviews (1,419)
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Reviewed 23 September 2024

Room was extremely noisy, you could hear everyone talking in the hallway and in the rooms next door. Water in bathroom didn't get very warm at all. Bed was a hard brick. I got food poisoning while in Bozeman and had to extend my stay by one day and had a heck of a time getting this resolved.

Date of stay: September 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 September 2024 via mobile

Warm, friendly, and accommodating staff. The suite is spotless and the whole place is in great shape and well cared for. The suite is roomy and very nice with a separate bedroom and a comfy living room. Microwave and fridge are included as well as 2 large screen TV sets. This place is very well run and the staff should be proud of their hard work.

Date of stay: September 2024
Trip type: Travelled as a couple
Thank pauleA7615PA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 August 2024

The best were nice and the room was clean. The bathroom floor was freezing, the toilet rocked side to side and the tub floor was squishy, shower curtain was too long and gross and the water was hard to adjust. I was either freezing or being scalded.

Date of stay: August 2024
Trip type: Travelled with family
Thank Patti N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 August 2024

Website said the room was 625 sqft, it was not. Front desk found another room matching the website description. bottom sheet was stained and was replaced.
Room was quite and bed was comfortable

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank bdn57
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Days Inn, Owner at Days Inn & Suites by Wyndham Bozeman, responded to this reviewResponded 26 August 2024

Thank you for taking the time to tell us about your experience at Days Inn & Suites by Wyndham Bozeman. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Your feedback is very important to us, and I am saddened to hear that your stay did meet all expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Sincerely,
Brice O'Keeffe
bokeeffe@brutgerequities.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2024

Convenient location. Good dinner restaurant within walking distance. Clean, safe location with kind, hard working staff.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank suzpitch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Days Inn, Owner at Days Inn & Suites by Wyndham Bozeman, responded to this reviewResponded 26 August 2024

Dear Suzpitch,

Thank you for taking the time to tell us about your experience at Days Inn & Suites by Wyndham Bozeman. It is always a pleasure to receive positive feedback.

I am particularly pleased that you had a pleasant stay. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Days Inn, we continuously strive to exceed your expectations.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,
Brice O'Keeffe
bokeeffe@brutgerequities.com

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