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Nymph74
Northern Virginia, Virginia

Amazing Staff / Hotel Needs Some Work

2.0 of 5 bubblesReviewed 30 Sept 2022
We picked this hotel because it was close to the airport and they have a shuttle. The front desk staff were very friendly, and beyond helpful. The room itself smelled awful and had three working lights (including the ceiling) but was otherwise tidy. We were only staying for a night so we made the best of it. There were some scary people wandering the downstairs hallways and sitting outside their rooms, so that made doing a quick load of laundry an unpleasant task. The breakfast in the morning was really good. They are renovating half of the hotel, so here's hoping things will improve soon!
Date of stay: July 2022
1.0 of 5 bubblesRooms
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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Deb Kowalzek, General Manager at Days Inn & Suites by Wyndham Bozeman, responded to this review
Responded 5 Apr 2023
Thank you Nymph74 - we appreciate your feedback. We are nearing the end of our renovation so we are excited for that.
I apologize for the less than pleasant odor in your room and the lighting. We are always using the reviews to remedy these types of situations so I appreciate you bringing this to my attention.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 15 September 2022

Checked in 9/11, checked out: 9/12. Made reservation over two weeks prior.

Location is in a good location to visit Bozeman. However, after checking in we went to our room. The linens and towels had been replaced, but nothing else had been cleaned. Coffee pot was missing, in-room safe was locked and could not be opened, informed desk clerk, but nothing happened. Tried to talk with manager in the morning, but she had not arrived by 9:00 AM. Sent email to manager that evening describing our less than positive experience with request for partial credit against $189. plus tax bill. Heard nothing back as of this morning, two and a half days after my email. My wife ended up cleaning the room with some sanitary wipes we had in our car. Prior to checking out we visited the breakfast room at 7:30 AM. At that point there was no milk, skim, whole etc. We were told it would be available the next day.

Date of stay: September 2022
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    • Sleep Quality
    • Service
Thank revddd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deb Kowalzek, General Manager at Days Inn & Suites by Wyndham Bozeman, responded to this reviewResponded 6 April 2023

Thank you revddd for your review. We are constantly using these reviews to improve our performance so we appreciate your words.

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Reviewed 13 September 2022 via mobile

Thursday, August 18, 2022

This hotel was not safe, the room was filthy, many items were broken or missing, and I was charged $273.47 for a miserable night.

Door C was broken and easily entered by anyone off the street.
There was a hairdryer mount in the bathroom, but the hairdryer was missing.
The sink faucet moved several inches when touched.
There was a tray with coffee packets for making coffee, but the coffee brewer was missing.
There was a tv, but it was broken and only showed a screen with “Network Error”.
The rollaway bed mattress was just springs barely hidden by lumpy fabric, and no bedding was provided.
A used face mask and plastic spoon were on the floor by the bed.

This was an obvious parts room, cannibalized to make other rooms serviceable, but the staff went through the motions of pretending to be surprised at the condition of our room. We actually considered sleeping in our vehicle and taking our chances with the shirtless man who was yelling for 3 hours in the parking lot.

AVOID BOZEMAN DAYS INN & SUITES!

Date of stay: August 2022
Trip type: Travelled with family
Thank boiselee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deb Kowalzek, General Manager at Days Inn & Suites by Wyndham Bozeman, responded to this reviewResponded 6 April 2023

boiselee - this situation was looked into and rectified. I sincerely hope that you return to Bozeman again and give the Days Inn another chance to sway you.

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Reviewed 1 September 2022

I picked this hotel because o easy access to airport and the have an airport shuttle, but it turned out to be one of the most comfy hotels I have ever stayed out both resort level and budget type hotels. The interior designer of the rooms thought of every detail. Comfy beds and a great price for Bozeman.

Date of stay: August 2022
Trip type: Travelled with family
Thank A674AWjb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deb Kowalzek, General Manager at Days Inn & Suites by Wyndham Bozeman, responded to this reviewResponded 6 April 2023

Thank you A674AWjb !! I appreciate your kind words and wonderful review. We certainly enjoyed having you here and certainly hope you will return soon.

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Reviewed 1 September 2022

Every detail had been planned out by Day's Inn for a perfect stay. The room had everything including adequate plugs, linen, refrigerator and microwave. It was quiet and had an in room safe. The breakfast room was well stocked with a variety. The desk clerks were all super accomodating to my every requrest including over and above help with my boarding pass.

The check in clerk was very personable.

Date of stay: August 2022
    • Value
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Review collected in partnership with this hotel
Thank charleswH5053TT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deb Kowalzek, General Manager at Days Inn & Suites by Wyndham Bozeman, responded to this reviewResponded 6 April 2023

Thank you CharleswH5053TT - You taking the time to submit such a nice review really makes my day. I will share your kind words with my staff who are thrilled to be recognized for their hard work !!! Have a wonderful day and please return soon !!

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Reviewed 22 August 2022

The days. Inn by Wyndham is comfortable, cost effective and conveniently located.I would encourage all to join the rewards program for discounted rates.Walmart, and a variety of eateries are close by and location is right off I-90.

Date of stay: August 2022
  • Trip type: Travelled on business
    • Value
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Review collected in partnership with this hotel
Thank sslaven2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deb Kowalzek, General Manager at Days Inn & Suites by Wyndham Bozeman, responded to this reviewResponded 6 April 2023

Thank you sslaven2022 - your kind words are appreciated and we certainly hope you stay with us again,

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