Our family of 5 stayed in a suite with 2 queens and a living room with a pull out couch. They appear to be remodeling and we stayed in a remodeled area (the hall, not the room). The beds were comfortable although the pull out and pillows were not. Shampoo was not available. Service was lackluster but I did get the impression that they were understaffed. Breakfast was fair with make your own waffles, packaged muffins, hard boiled eggs, toast, breakfast sandwiches, cereal, oatmeal, yogurt, fruit, milk, juice, etc. It was nice to have a pool for the kids to play in after a day out on the trails. I do feel like the price was a bit steep.