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redwoodempire
Bay Area

Quiet Location Near the Airport

4.0 of 5 bubblesReviewed 17 Sept 2023
This hotel is in a quiet location only 10 minutes from the ariport with an airport shuttle and a free breakfast available. Unfortunately, if you don't have a car, the closest restaurant you can walk to is the Outback Steakhouse. Aside from that the room was spacious and appeared to be clean although we had to track down the maid to get TP and Kleenex - neither of which the room had when we checked in. While WiFi is offered at no charge, the connection is poor and fails at peak times of use. Also, after booking directly, it took three phone calls to get confirmation of our reservation emailed to us. Per staff (who were always pleasant), their computer system has its challenges.
Date of stay: September 2023
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Country Inn & Suites by Radisson, Bozeman, MT, responded to this review
Responded 19 Sept 2023
Thank you for allowing Country Inn & Suites by Radisson, Bozeman, MT to host your recent stay. We're happy to hear you appreciated our convenient and quiet location close to the airport, as well as our clean and spacious accommodations. However, please accept our apologies for the oversight of your bathroom not being fully stocked and for any issues we encountered with our computer system. We consider all feedback an opportunity to continually review guest enjoyment and where we could be doing even better. We're grateful for your comments, and we hope the opportunity to welcome you back on another occasion.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 5 August 2023

I found pubes on the bathroom floor. I was scared I would get pink eye from the pillows and the blankets were dirty, I felt uncomfortable even going to sleep. My family was staying in another room as well and had the same issues with the pubes. Wouldn’t recommend to anybody that is sane. Book at your own risk.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Amrit G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Country Inn & Suites by Radisson, Bozeman, MT, responded to this reviewResponded 9 August 2023

Dear Amrit,
Thank you for choosing to stay with us. We are disheartened that we were unable to meet your expectations. Your concerns are important to us and will be shared with our team for improvement. Please consider staying with us in the future, so we can have the opportunity to exceed your expectations.

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Reviewed 18 July 2023 via mobile

We like to have our sheets changed daily when on vacation. This hotel will only change them every 3 days. In fact, when they did change them/ they only changed 1 bed even though it was obvious the other bed had been slept in. We had to get extra towels daily as there were not enough to last 3 days. The shower had no grab bar or tub mat which was quite dangerous. My spouse forgot his razor and the one that was given to him was so dull and really useless. That said, the room was very quiet and clean so we slept well

Date of stay: July 2023
Trip type: Travelled as a couple
Thank MissBobbiefromaz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Country Inn & Suites by Radisson, Bozeman, MT, responded to this reviewResponded 20 July 2023

Dear Miss Bobbie,
Thank you for being our guest and for taking a moment to share your feedback. While we are happy that overall you enjoyed your stay and our comfortable, clean accommodations, we are sorry to hear our current housekeeping policies didn't quite meet your needs. We are always working to improve and will be sure to review your comments with our team. It's our hope we have another opportunity to impress you on future trips to our area.

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Reviewed 14 July 2023

We had an issue but Bryce the manager was kind and a good listener. Issue resolved. The second room we received had no TP- for the price this should never happen. Again- great customer service by Bryce!

Date of stay: July 2023
Trip type: Travelled with family
Thank twin05
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Country Inn & Suites by Radisson, Bozeman, MT, responded to this reviewResponded 17 July 2023

It was a pleasure having you stay with us recently. While we regret the inconveniences that you experienced during your time here, we're delighted that Bryce's hospitality made up for it. You can be sure we'll share your compliments with him. Thank you for your review, and we hope to welcome you back for a seamless experience soon!

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Reviewed 26 June 2023

Terrible. Bozeman has a lot of hotels so please find another place to stay. Very rude staff, laughed at me when I asked for help, breakfast was cold and staff were rude when you throw things away. Front desk was arguing with customers my entire stay. My room wasn’t clean when I checked in nor what it cleaned my three day stay.

Date of stay: June 2023
Trip type: Travelled on business
Thank merceecislo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Country Inn & Suites by Radisson, Bozeman, MT, responded to this reviewResponded 27 June 2023

It was a pleasure having you stay with us during your recent visit, though we are sorry to learn we did not meet your expectations. We will be speaking with our team members to ensure courteous and professional service is provided at all times. Additionally, we will be sharing your comments with our housekeeping department to ensure they are properly addressed. We will use your feedback to continue improving and wish you safe travels on your next adventure.

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Reviewed 22 June 2023 via mobile

Clothing from a prior guest was still in the closet. Room was serviced only once in 5 days. Musty smell in the room. Hotel needs to be refurbished. Not what I would have expected for the price. We will find another place to stay in he future.
Location is good and so was the breakfast.

Date of stay: June 2023
Trip type: Travelled with friends
Thank Richard L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Country Inn & Suites by Radisson, Bozeman, MT, responded to this reviewResponded 23 June 2023

Dear Richard,
Thank you for sharing your thoughts. We're disappointed that we were unable to meet your expectations, and we apologize for the unpleasant odor. Our team hopes you had a wonderful trip to the area, and we appreciate your time.

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