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Jason C
Union Grove, Wisconsin

Good Property Terrible Price

3.0 of 5 bubblesReviewed 19 Jul 2023
I've stayed here before and I will most likely stay again because its business travel. The prices are crazy in summer when you can go down the road to Livingston and stay for half the price. Easy access to the airport is the reason I stayed. Hotel staff was great. Room was average nothing special.
Date of stay: July 2023
Trip type: Travelled on business
1.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hilton Garden Inn
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick Morrisey, General Manager at Hilton Garden Inn Bozeman, responded to this review
Responded 20 Jul 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews nice hotel one night stay definitely stay here again staff was friendly main street downtown bozeman lobby yellowstone clerk
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18 - 23 of 876 reviews
Reviewed 14 July 2023

Watch Out! If you need a room and have no reservation, they will over charge you. I was quoted $176.00 and at check-out was charged $270.66. Get the quote in writing, will not make that mistake again!

Date of stay: July 2023
Trip type: Travelled with family
Thank isha h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick Morrisey, General Manager at Hilton Garden Inn Bozeman, responded to this reviewResponded 14 July 2023

Thank you for staying with us. We are sorry about any confusion regarding the miliary/government traveller rate you asked for and we were able to accommodate; despite you not having an advance reservation. The per diem for Gallatin County, which is set by the GSA, is $279 this time of year. Given his is about half of the current in season rates being charged throughout the Bozeman market, we are quite surprised this heavily discounted rate upset you. We do encourage all guests to make advance reservations to avoid any confusion or have any availability issues at check in.

Please feel free to contact us directly should you have any additional question or concerns.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2023

High cost for services we received. If you don’t mind dirty rooms and elevators you can’t use- this is the place for you! This was not an enjoyable experience. I have been Hilton Honors since around 2009 and felt they don’t offer anything special anymore.

Date of stay: June 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank bharvey1318
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick Morrisey, General Manager at Hilton Garden Inn Bozeman, responded to this reviewResponded 1 July 2023

Dear Mr. Harvey:

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. We are a bit confused by your statement regarding our elevators as though one was being worked on during your stay - the second was operating and used frequently by the other guests in the hotel.

Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2023 via mobile

My family and I flew in and spent one night here prior to driving to Yellowstone. We enjoyed our stay. They had a great snack bar, food and beer, and excellent dinner choices. The indoor pool was nice, our two year old loved it! We went swimming twice in less than 24 hours. My only complaint would be the breakfast. I thought it was expensive! $18 per adult and $13 per child. I’m gluten free so I wasn’t paying that because I wouldn’t be able to eat much. My two year old doesn’t eat that much either. We ended up just grabbing some coffee and some snacks. The staff was friendly and accommodating. We didn’t use the gym but it did have weights and some nice cardio machines. We would stay again.

Date of stay: June 2023
Trip type: Travelled with family
Thank defranam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick Morrisey, General Manager at Hilton Garden Inn Bozeman, responded to this reviewResponded 4 June 2023

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2023 via mobile

Nice hotel convenient to airport and historic downtown. Good breakfast buffet or menu. Beautifully maintained grounds. Was having issues with my Hilton app; desk clerk was so nice in helping me try to resolve my issues. Great choice in Bozeman.

Date of stay: May 2023
Trip type: Travelled with friends
Thank pat j
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 March 2023

We had a group of 4 people staying here for work and we usually chose a Hilton product. Parking was not a problem even though we arrived later in the evening. Check-in was fast and I was assigned a room on the top floor. I did receive a text and email stating that the AC system had just broken, but the heat was still working. I asked if the windows would open and they noted that they did, so I was okay. It was around 30 degrees each day, so if I needed to cool down the room, I would open a window.

I found the room to be clean as well as the bathroom. The sheets were clean and the bed was comfortable. The room had a walk-in shower, which I prefer, and a working microwave and refrigerator.

We were working, so I did not have a chance to eat at the hotel or use any of the amenities, such as the gym or pool. I had them clean the room once during our five-day stay and there were no problems.

Date of stay: February 2023
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Starfighter101
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick Morrisey, General Manager at Hilton Garden Inn Bozeman, responded to this reviewResponded 11 March 2023

Thank you for staying with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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