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Makenzie B

Such a lovely ride after a long day!

5.0 of 5 bubblesReviewed 28 Jul 2024
Baden is such a gentleman and had a great sense of humor! Such a smooth ride on our way from the airport to the hotel. Landon was just awesome as well, and very clear with pickup/drop off directions! Know that if you drive with these two, you’ll be in great hands.
Date of stay: July 2024
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Owner at Ac Hotel Bozeman Downtown, responded to this review
Responded 29 Jul 2024
Thanks for the awesome shoutout, Mackenzie! We’ll be sure to pass along your kind words to Baden and Landon. Hope to see you again next time you’re in town!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (161)
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Reviewed 25 July 2024

Wonderful beautiful hotel. Very friendly helpful staff at front desk and valet. Convenient to everything.
We appreciate the valet staff jakob!!!, braden!!!, dave!!! and wes?( Curly hair )!!! and others!! Due to microsoft outages key cards were not working. They had to provide extra above and beyond normal as well as the front desk staff!!! Our stay was perfect. The restaurant on 6th floor was absolutely delicious. We were there for a family wedding in Boseman and everyone at AC hotel made our visit very special!!

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Erin M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Service, Owner at Ac Hotel Bozeman Downtown, responded to this reviewResponded 25 July 2024

Hi erinmD9604EP,

Wow, this review made our day! Thank you! We're so glad we could make your family wedding extra special. We’ll be sure to let our valet, reception, and food and beverage teams know that their help meant so much to you. Hope to see you next time you’re in Bozeman!

Thanks for taking the time to write,
Erica Olenick and the team at the AC Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2024 via mobile

Great Location! Wonderful rooftop bar and friendly staff. The valet crew Malcolm Brayden and Dakota all super fast and had good info for dining and fun things to see. I would stay again and thank you to the employees who make the Marriott feel like an air bnb with their helpful attitudes!

Room tip: Avoid room facing main street lots of traffic noises at night from trucks
Date of stay: July 2024
Trip type: Travelled as a couple
Thank jcbierbower
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Ac Hotel Bozeman Downtown, responded to this reviewResponded 24 July 2024

Hi there! Thanks so much for your review! Glad you loved the rooftop bar and our staff recommendations. Malcolm, Brayden, and Dakota are the best and we’ll make sure they see your shoutout! Hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2024

Stayed here two nights for a business trip and utilized the conference room at the hotel. The friendliness of the staff is exceptional, for example they provided excellent restaurant recommendations and loaned out bear spray. Hotel is clean and modern. Lobby bar and rooftop bar are both a plus. $35 per night for valet parking seems excessive, especially when the parking lot is not paved and is unsecured. The valet fee is adequately disclosed when you make a reservation, but for this price expected more than parking in a grass / gravel lot. The valets did provide great service. A few issues with the room. Like all lower end Marriotts, they utilize a thermostat that runs on a motion detector. This means the HVAC unit constantly cycles off and on, and there is no way to have constant fan noise. The first night of the stay, the thermostat would not switch from heat to cool. I reported this to the front desk, and a hotel employee was nice enough to immediately come to the room, but was unable to switch from heat to cool. I was also told there is no way to override the thermostat control to allow for a constant fan. The heat - air conditioning issue was fixed the next day. Also, the room had a sulfur like smell when you entered, I did not report this to the front desk, everyone else at the meeting I attended had the same issue. So - two nights of limited sleep because the room was hot the first night, and the constant cycling off and on of the HVAC the second. Because this was not a good environment for a decent night’s sleep, I would not stay at this hotel again.

Room tip: If you’re a light sleeper, this will not be a good hotel for you. The hotel is really nice, but the HVAC system constantly cycles.
Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Hannibal81
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Service, Owner at Ac Hotel Bozeman Downtown, responded to this reviewResponded 15 July 2024

Hi Hannibal81,
Thanks for your detailed review. I'm so glad our staff took great care of you, but I'm really sorry to hear about the issues with your room. That's not the experience we want to provide. We'll look further into the HVAC and also the smell to make sure they're addressed. Our $30 valet parking does actually include secure, climate-controlled indoor parking; the lot behind us actually belongs to the hotel next door, so our valets run vehicles over to a nice covered garage nearby. I can see how that would be confusing, but our guests can rest assured their vehicles are safe and not exposed to outdoor temperatures in the extreme heat or cold. Thanks for bringing all of this to our attention, we'll do better next time.

Please feel free to contact me directly at 406-982-7920 if you would like to give us another try in the future. We would love to take great care of you and show you a much better experience.

Sincerely,
Erica Olenick - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2024 via mobile

Great service - above and beyond! The staff was helpful and even gave us bear spray for our trip to Glacier National Park. The room was clean and the property well-maintained. Fitness room was also well-maintained. Great location in Downtown Bozeman as well. The valet staff was very helpful, especially Jakob.

Date of stay: July 2024
Trip type: Travelled with family
Thank Tom R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Service, Owner at Ac Hotel Bozeman Downtown, responded to this reviewResponded 15 July 2024

Thanks for the shoutout, ThomasrY4649EP! We love to see our staff going above and beyond 🤝. Jakob is a real gem and we'll be sure to let him know his help meant so much! We are pleased you loved the hotel and found it to be very clean. Hope you'll come back next time you're in Bozeman!

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Reviewed 9 July 2024

The property was great. Everyone was kind and very helpful.

Very classy/modern aesthetic and room was very nice.

On site bar had a Happy Hour and reasonable prices.

On site breakfast was fantastic.

Special shout out to Jakob the valet. Great job!

Date of stay: July 2024
Trip type: Travelled on business
Thank Sherpa67068158039
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Service, Owner at Ac Hotel Bozeman Downtown, responded to this reviewResponded 15 July 2024

Thanks so much for the shoutout! Jakob really is the best. So glad you loved our space and European breakfast. We hope we can welcome you back soon!

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