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Erin M

AC hotel boseman montana

5.0 of 5 bubblesReviewed 24 Jul 2024
Wonderful beautiful hotel. Very friendly helpful staff at front desk and valet. Convenient to everything.
We appreciate the valet staff jakob!!!, braden!!!, dave!!! and wes?( Curly hair )!!! and others!! Due to microsoft outages key cards were not working. They had to provide extra above and beyond normal as well as the front desk staff!!! Our stay was perfect. The restaurant on 6th floor was absolutely delicious. We were there for a family wedding in Boseman and everyone at AC hotel made our visit very special!!
Date of stay: July 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Service, Owner at Ac Hotel Bozeman Downtown, responded to this review
Responded 24 Jul 2024
Hi erinmD9604EP,

Wow, this review made our day! Thank you! We're so glad we could make your family wedding extra special. We’ll be sure to let our valet, reception, and food and beverage teams know that their help meant so much to you. Hope to see you next time you’re in Bozeman!

Thanks for taking the time to write,
Erica Olenick and the team at the AC Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (166)
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Reviewed 19 July 2024 via mobile

Great Location! Wonderful rooftop bar and friendly staff. The valet crew Malcolm Brayden and Dakota all super fast and had good info for dining and fun things to see. I would stay again and thank you to the employees who make the Marriott feel like an air bnb with their helpful attitudes!

Room tip: Avoid room facing main street lots of traffic noises at night from trucks
Date of stay: July 2024
Trip type: Travelled as a couple
Thank jcbierbower
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Ac Hotel Bozeman Downtown, responded to this reviewResponded 24 July 2024

Hi there! Thanks so much for your review! Glad you loved the rooftop bar and our staff recommendations. Malcolm, Brayden, and Dakota are the best and we’ll make sure they see your shoutout! Hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2024

Stayed here two nights for a business trip and utilized the conference room at the hotel. The friendliness of the staff is exceptional, for example they provided excellent restaurant recommendations and loaned out bear spray. Hotel is clean and modern. Lobby bar and rooftop bar are both a plus. $35 per night for valet parking seems excessive, especially when the parking lot is not paved and is unsecured. The valet fee is adequately disclosed when you make a reservation, but for this price expected more than parking in a grass / gravel lot. The valets did provide great service. A few issues with the room. Like all lower end Marriotts, they utilize a thermostat that runs on a motion detector. This means the HVAC unit constantly cycles off and on, and there is no way to have constant fan noise. The first night of the stay, the thermostat would not switch from heat to cool. I reported this to the front desk, and a hotel employee was nice enough to immediately come to the room, but was unable to switch from heat to cool. I was also told there is no way to override the thermostat control to allow for a constant fan. The heat - air conditioning issue was fixed the next day. Also, the room had a sulfur like smell when you entered, I did not report this to the front desk, everyone else at the meeting I attended had the same issue. So - two nights of limited sleep because the room was hot the first night, and the constant cycling off and on of the HVAC the second. Because this was not a good environment for a decent night’s sleep, I would not stay at this hotel again.

Room tip: If you’re a light sleeper, this will not be a good hotel for you. The hotel is really nice, but the HVAC system constantly cycles.
Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Hannibal81
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Service, Owner at Ac Hotel Bozeman Downtown, responded to this reviewResponded 15 July 2024

Hi Hannibal81,
Thanks for your detailed review. I'm so glad our staff took great care of you, but I'm really sorry to hear about the issues with your room. That's not the experience we want to provide. We'll look further into the HVAC and also the smell to make sure they're addressed. Our $30 valet parking does actually include secure, climate-controlled indoor parking; the lot behind us actually belongs to the hotel next door, so our valets run vehicles over to a nice covered garage nearby. I can see how that would be confusing, but our guests can rest assured their vehicles are safe and not exposed to outdoor temperatures in the extreme heat or cold. Thanks for bringing all of this to our attention, we'll do better next time.

Please feel free to contact me directly at 406-982-7920 if you would like to give us another try in the future. We would love to take great care of you and show you a much better experience.

Sincerely,
Erica Olenick - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2024 via mobile

Great service - above and beyond! The staff was helpful and even gave us bear spray for our trip to Glacier National Park. The room was clean and the property well-maintained. Fitness room was also well-maintained. Great location in Downtown Bozeman as well. The valet staff was very helpful, especially Jakob.

Date of stay: July 2024
Trip type: Travelled with family
Thank Tom R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Service, Owner at Ac Hotel Bozeman Downtown, responded to this reviewResponded 15 July 2024

Thanks for the shoutout, ThomasrY4649EP! We love to see our staff going above and beyond 🤝. Jakob is a real gem and we'll be sure to let him know his help meant so much! We are pleased you loved the hotel and found it to be very clean. Hope you'll come back next time you're in Bozeman!

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Reviewed 9 July 2024

The property was great. Everyone was kind and very helpful.

Very classy/modern aesthetic and room was very nice.

On site bar had a Happy Hour and reasonable prices.

On site breakfast was fantastic.

Special shout out to Jakob the valet. Great job!

Date of stay: July 2024
Trip type: Travelled on business
Thank Sherpa67068158039
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Service, Owner at Ac Hotel Bozeman Downtown, responded to this reviewResponded 15 July 2024

Thanks so much for the shoutout! Jakob really is the best. So glad you loved our space and European breakfast. We hope we can welcome you back soon!

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Reviewed 8 July 2024

I was in Montana for Business for around two weeks. During my stays between additional Marriott properties and family, I would have to say that this was by far my most comfortable and refreshing stay. The staff are some of the nicest people I have encountered in the hospitality industry, and the ease of use regarding location, valet, rooftop bar etc. met all my needs. Also conveniently located in the heart of downtown Bozeman! Thank you to all the AC Staff your hard work is appreciated and did not go unnoticed. I will definitely be returning next time I am in the area.

Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Matthew B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenna Hughes-Anlar, Guest Services / Front Office at Ac Hotel Bozeman Downtown, responded to this reviewResponded 9 July 2024

Dear O6867YImattewb,
Thank you for taking the time to leave us a review. The whole team works hard to provide a comfortable and friendly atmosphere and we are pleased you enjoyed your stay. Also great to hear you were able to enjoy the rooftop bar and downtown Bozeman while here. We hope to welcome you back again shall you find yourself in Bozeman!
Have a great week,
The AC Family

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