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Mary H
Columbus, Ohio

Last minute reservation

5.0 of 5 bubblesReviewed 13 Jan 2024
I made a last minute reservation after Southwest (not other airlines) cancelled 2 days of flight's and frankly a trip from HE!!. Luckily, Kalia provided us a warm welcome, goodie bag, and calm demeanor in the midst of our chaotic morning. Hotel is clean, well decorated, comfortable, spacious, and high end mattress. Hilton Diamond member here....refreshing these days to see an employee go the extra mile and super clean space.
Date of stay: January 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Diana Marsh, Sales at Homewood Suites by Hilton Bozeman, responded to this review
Responded 2 Feb 2024
Thank you for taking the time to give us such a glowing review - we really appreciate it! We are happy that you found a warm welcome from our team during some very hectic travel. We hope to see you again the next time that you are in Bozeman.
Best Regards, The Homewood Suites Bozeman Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,064)
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46 - 51 of 1,065 reviews
Reviewed 25 October 2023

As a lifetime, diamond member, I have generally received exceptional service at all of the Hilton locations I have stayed at. This certainly is an exception. They’re extremely rude at the front desk. The room was not ready past 3 o’clock and expected me to wait till 4 o’clock (which I understand, is the policy, but rarely ever enforced )and They do not pay attention to the information in your status. And then try to upsell you to other available rooms. Horrible service and the front desk service was very disappointing. If I could I would leave and go to another property. Don’t stay here.

Date of stay: October 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank 895JimM895
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diana Marsh, Sales at Homewood Suites by Hilton Bozeman, responded to this reviewResponded 27 October 2023

Thank you for taking the time to review your recent stay with us. We apologize that you had to wait to get into your room, we are sure that was very frustrating. We can assure you that what you experienced is not up to our standards and your comments have been reviewed with our staff and will be considered for future improvements in our processes and professionalism. Please reach out if there is anything else we can do to elevate your stay. Best Regards, The Homewood Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2023

*Disclaimer-we stayed in July 2022, but I kept getting busy with life and kids and kept forgetting to review, but they deserve the good review. Marked as Sept 2022, but we were there in July, early August.

We booked here for two nights at the end of our trip to Yellowstone. It is a wonderful place to stay. The rooms were super clean and the beds were comfy! There was plenty of room to spread out in the suite, as well, which is always good with kids! Whenever they don't have to share a bed, it's a much better experience for all! The breakfast was excellent and the staff was great. They gave us some good recommendations for food and things to do in the area. We really enjoyed our stay at this hotel.

Date of stay: September 2022
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank kates5283
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 July 2023

We had a family medical emergency and had to cut our stay short one day. We had prepaid for our stay and the entire management team was completely unhelpful trying to get us a credit for one night. They made promises to contact us and we never heard back. They sent us diffeent directions that lead back to them. Totally useless Front Desk and Management.

Date of stay: July 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Unhappysunbelt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 July 2023

Do not stay here, it is so unsanitary. We came for a wedding and booked for the large rooms and pool.

Upon arrival at 4, they told us our room would be ready in 20 minutes. That turned into an hour.

When we finally got into our room is smelled like smoke. Two other family members came in and immediately said “it smells like smoke”.

We went to use the pool, but it was out of order due to maintenance. Something we weren’t told upon our late check in.

We immediately cancelled the next 3 days, there’s no way we’re staying here after seeing the disgusting room (pictures for reference), including a couch that obviously has bodily fluids on it, the broken pool, and the front desks rude response of “ok”, to our telling them the room smelled like smoke.

Never gain will we stay at a Hilton. I usually avoid them, took a chance, what a dive.

Room tip: Way too expensive for the garbage hotel.
Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank JanKice
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 July 2023 via mobile

It pains me to say, stay away from this hotel at all costs. I have stayed here multiple times since opening, always had a great experience. That changed! It started when I was unable to check into a room until 5 PM when I did check into the room there were no sheets on the bed, and the dishwasher was full of dirty dishes. After sorting that out by placing me in another room and hauling everything we finally got checked in. We requested room service daily. Day one no room service day two no room service day three I sought out the manager and had a conversation requesting daily room service, which he assured me would be done with some excuses of course. Day four no room service I went to the front desk and requested room service, they said we had only asked for room service every four day ( this is the evening of day four moron) No towels out of toilet paper what a mess. Tried to use the laundry, the one machine taking coins was broken, noticed the back security door was propped open one evening, told the front desk, next morning door still propped open. It’s obvious the manager of this property has no interest in maintaining any type of quality standards or training people. Yes I understand labor is tough, that’s going to be the excuse and fall back but this goes well beyond that. Hotel was overall not maintained, cobwebs in corners, dust, dining area not cleaned in a timely manor. Overall piss poor management. Used to be a great property, not anymore!

Date of stay: June 2023
Trip type: Travelled as a couple
Thank digodell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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