Dear Hanolan,
Thank you for your review!
We understand how inconvenient your billing issues must have been for you and your family and I apologize that this was the case. As I mentioned to your daughter and your husband, mobile check-in was not completed for this reservation prior to arrival. To ensure that we're minimizing credit card fraud, we cannot use any card that isn't physically at the hotel unless prior written authorization is given by the cardholder. As this was not the case, we took a card physically in our machines but resolved the issue later with your husband before the guests checked out. These processes are in compliance with the standards set by both the payment card industry (PCI) and Marriott. Again, I apologize that this created such an inconvenience for you and your family.
We would love to see you and your family again the next time you're in Bozeman.
The SpringHill Suites Bozeman Team