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Debbie W

Why charge for parking?

1.0 of 5 bubblesReviewed 4 Sept 2024
Why do the need to charge $12/day for parking? It was not listed as a charge when I booked. Very disappointed in Marriott.
There is plenty of parking in a wide open area. Why charge for parking? This is NOT an urban location or parking garage. I don’t understand. Also you should list fee at booking.
Date of stay: August 2024
Room Tip: Check the parking fee
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bates, Guest Services / Front Office at SpringHill Suites Bozeman, responded to this review
Responded 4 Sept 2024
Dear N2758JXgeorgew,

Thank you for your review! We appreciate your concern regarding the parking fee and I apologize that this affected your stay. After we discussed this, I verified all booking sites to ensure that our parking fee is listed on them. We also verified that the parking fee is listed in your confirmation email sent after booking.

Our hotel prioritizes the safety of our guests both inside and outside the hotel. Unfortunately, Bozeman has seen a dramatic increase in urban camping and homelessness which can create unsavory situations for our guests. By charging for parking, our hotel has increased its monitoring efforts. We're happy to state that since this parking fee has been introduced, we've successfully reduced the impact of such a situation on our guests.

We hope to see you again!

The SpringHill Suites Bozeman Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (682)
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All reviews walk in closet conference room nicest hotel nice property large bathroom sitting area great stay enjoyed our stay exercise room pool and hot tub would definitely stay here again rooms are clean road trip bozeman area convenient location staff was friendly easy access
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27 - 32 of 682 reviews
Reviewed 5 September 2024

This hotel was way too nice than l imagined. I loved the décor and how clean the rooms and the Hotel was in general. The front desk staff (one of them l think his name is Matt) was polite and super helpful. I will definitely be utilizing this hotel on my next trip to Bozeman.

Date of stay: September 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lisa Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bates, Guest Services / Front Office at SpringHill Suites Bozeman, responded to this reviewResponded 5 September 2024

Dear lsiaz393,

Thank you for your kind review! We're beyond pleased to hear you enjoyed your stay with us. I'll make sure to pass on your comments about Matt so we can celebrate the service they provided.

We can't wait to see you again soon!

The SpringHill Suites Bozeman Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2024

The staff at SpringHill Suites is highlight, known for being friendly, professional, and always willing to go the extra mile to make guests feel welcome. The hotel’s location is usually convenient, whether you're in town for business or leisure, with easy access to local attractions, restaurants, and shopping areas.

Date of stay: July 2024
Trip type: Travelled on business
Thank GoPlaces00972473110
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bates, Guest Services / Front Office at SpringHill Suites Bozeman, responded to this reviewResponded 4 September 2024

Dear GoPlaces00972473110,

Thank you for your kind review! We're beyond pleased to hear you found our hotel welcoming, comfortable, and convenient. Our team strives to provide the best service possible for our guests in Bozeman and we're pleased to hear you received such service.

We can't wait to see you again!

The SpringHill Suites Bozeman Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2024

Our family of 5 stayed at SpringHill Suites in Bozeman for 1 night prior to flying home from a trip at Yellowstone. Very pleasantly surprised by the high quality beds and bedding, spotless large, modern bathroom and overall amount of space for 5 adults. We had 2 queen beds and a queen pull out couch that was separated by a petition. Very pretty lobby, pool and hot tub were great, and breakfast was fine (for an included buffet breakfast!). Special thanks to Austin at the front desk who checked us in and gave us restaurant ideas. Such a nice guy!

Date of stay: August 2024
Trip type: Travelled with family
Thank Cathy F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bates, Guest Services / Front Office at SpringHill Suites Bozeman, responded to this reviewResponded 4 September 2024

Dear 979cathyf,

Thank you for your kind review! We're beyond pleased to hear that you found our hotel welcoming, comfortable, convenient, and clean. We'll make sure to pass on your wonderful comments about our front desk agent Austin!

We can't wait to see you again!

The SpringHill Suites Bozeman Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2024

Great location in Bozeman, Montana. Scenic mountain views. Nice property. scenic mountain views from the room on the fourth floor. Clean rooms, very friendly staff. I highly recommend this property for both business and leisure customers.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank B V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bates, Guest Services / Front Office at SpringHill Suites Bozeman, responded to this reviewResponded 4 September 2024

Dear bv933,

Thank you for your kind review! We're beyond pleased to hear you found our hotel welcoming, comfortable, clean and convenient.

We can't wait to share our beautiful view of the Bridger Mountains with you again!

The SpringHill Suites Bozeman Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2024

SpringHill Suites in Bozeman was a great place to stay! We recently spent 3 nights there with a travel group. Rooms were spacious and clean, staff was very helpful, breakfast was good and the location was close to everything. I would highly recommend the SpringHill Suites and would definitely stay there again based on this recent experience.

Date of stay: August 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SusieCo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bates, Guest Services / Front Office at SpringHill Suites Bozeman, responded to this reviewResponded 4 September 2024

Dear SusieCo,

Thank you for your kind review! We're beyond pleased to hear that you enjoyed your 3 night stay with us.

We can't wait to see you again soon!

The SpringHill Suites Bozeman Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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