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Adventurer749079

Clean and well designed.

4.0 of 5 bubblesReviewed 30 Aug 2024
The rooms are clean and nicely designed. The staff is very friendly and helpful. The hotel is kept clean and is nicely designed. However, The AC was “set” so that it stayed at 71 at night. It would not go up or down. I need to sleep in a cold room, so I did not sleep at all the 1st night. I complained the 2nd night and they brought me a fan. Then, magically, when the night manager came on, I was able to lower the thermostat to 68. The morning food and coffee was kept full and hot. The food tasted average. So I stuck with the oatmeal. Overall, I recommend this hotel, but would be aware of these things.
Date of stay: August 2024
Room Tip: Not sure if they allow pets, but there definitely was a dog in our hallway.
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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Ryan Bates, Guest Services / Front Office at SpringHill Suites Bozeman, responded to this review
Responded 30 Aug 2024
Dear Adventurer749079,

Thank you for your kind review. I absolutely understand your concerns regarding the thermostat in your room. Our hotel does not set limits on our HVAC thermostats as we understand how important it is for our guests to be at a comfortable temperature in their rooms. I sincerely apologize that there was some issues with setting the temperature in your room. I've passed along this feedback to our engineering and desk teams so that we can ensure we're providing the best possible experience for our guests.

We hope to see you the next time you're in Bozeman!

The SpringHill Suites Bozeman Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 31 August 2024

The hotel was clean and quiet and the staff was friendly and helpful. The breakfast was great for a hotel continental and as parents of MSU students, the location was convenient to Downtown, campus, and the airport. Would definitely stay again!

Date of stay: August 2024
Trip type: Travelled with family
Thank Heide G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bates, Guest Services / Front Office at SpringHill Suites Bozeman, responded to this reviewResponded 31 August 2024

Dear heideg320,

Thank you for your kind review! We're pleased to hear you found our hotel welcoming, convenient, clean, and comfortable during your stay.

We can't wait to see you again!

The SpringHill Suites Bozeman Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2024

Excellent hotel midway between Bozeman and BZN Airport.
Staff was welcoming. Complimentary breakfast was quite good.
The room was clean and well maintained.
Landscaping was well done.
There was plenty of parking.
There is also easy access to I-90.

Date of stay: August 2024
Trip type: Travelled as a couple
Thank Bernard M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bates, Guest Services / Front Office at SpringHill Suites Bozeman, responded to this reviewResponded 31 August 2024

Dear mcdonnell2015,

Thank you for your kind review! We're beyond pleased to hear you found our hotel welcoming, convenient, clean, and comfortable during your stay.

We can't wait to see you again!

The SpringHill Suites Bozeman Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2024

Quick visit to Bozeman to visit my student at MSU.
My stay at the Springhill Suites was truly excellent. Location was very convenient to all that Bozeman has to offer.
The room was large, comfortable and well-equipped.
Staff was friendly and professional. Morning continental breakfast was excellent, and coffee availability all day long was greatly appreciated.
I will definitely be back.

Date of stay: August 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jayhU4241CA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bates, Guest Services / Front Office at SpringHill Suites Bozeman, responded to this reviewResponded 31 August 2024

Dear jayU4241CA,

Thank you for your kind review! We're beyond pleased to hear you found our hotel welcoming, comfortable, convenient and clean during your stay.

We can't wait to see you again the next time you're in Bozeman!!

The SpringHill Suites Bozeman Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2024

Very nice, new hotel centrally located around everything in Bozeman. Rooms are very spacious and the beds are super comfy. I knock it down one star as we had an issue during our stay regarding housekeeping service, but Ryan and Austin could not have been more professional in handling it.

Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank alexrP2529MN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bates, Guest Services / Front Office at SpringHill Suites Bozeman, responded to this reviewResponded 31 August 2024

Dear alexrP2529MN,

Thank you for your review! We're pleased you found our hotel convenient, comfortable, and welcoming during your stay. I apologize for your issues with housekeeping services during your stay. I've shared your feedback with our team so that we can improve upon this aspect of our service.

We can't wait to see you again so we can show you the experience our team strives to provide.

The SpringHill Suites Bozeman Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2024

We stayed here 2 different times. First time was ok. Second time was not good. We tried to checkin early but no king beds were available. Staff suggested we could go to Courtyard to checkin early. When we did that, they did not have any king beds available so we went back to our original plan. When we checked in later and went to our room, we found that it was 2 queens though I reserved a king bed. Staff said there were no kings available but made no offer to make any allowances. I made reservations 2 months in advance. Also, hot water took over 10-15 minutes to get hot.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Flyer61919574264
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan Bates, Guest Services / Front Office at SpringHill Suites Bozeman, responded to this reviewResponded 31 August 2024

Dear Flyer61919574264.

Thank you for your review! I understand how frustrating not getting a king bed must have been for you. I assure you that this is not our standard, and I'm sorry that this was your experience. I have shared your feedback with our team so we can review this and improve.

We hope to welcome you again!

The SpringHill Suites Bozeman Team

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