A comfy bed, located near plenty amenities and friendly & hospitality staff.
The staff was great! The bartender R*• was very knowledgeable about their selection and gave us great advice on where to have dinner. We bought a bottle and saved half off our bill for writing this review and spinning the wheel. What will you win?
Front desk was very friendly and helped us with our bags at the front. Their smile made our day after a long trip.
618jedidiahs-
Thank you so much for your kind words about Ren and our Front Desk team! We hope you come back and see us again soon!
I stayed at this hotel for 5 nights in June. The staff is very friendly and rooms are nice. However there are no safes in the room. This made me feel overly conscious of my valuables and electronics. I'm sure they have a safety deposit box at reception, but that's not convenient when you need access to things various times of the day/night. Also I could hear every footstep above me from the ceiling on the upper floor. The footsteps were very loud. If you stay here I'd recommend the top floor. Again the staff was very nice, but i would not stay here again due to these issues . Have stayed at other hotels in Bozeman and never had these issues.
Dear 696todds,
Thank you for your kind review.
The safety of our guests is the upmost importance and I apologize that you did not feel very comfortable with the lack of a safe in the room. Our hotel offers complimentary use of safety deposit boxes for guests but I understand that this is not the most convenient option for some guests.
I understand how disappointing it must have been to be disturbed by footsteps above you. Our hotel attempts to mitigate this by offering carpeting in the room, but sometimes this is not enough. In any case, our team is always willing to assist with noise complaints to ensure all of our guests are comfortable during their stay.
We would love to see you again so we can ensure you receive the experience our hotel is known for.
Sincerely,
The SpringHill Suites Bozeman Team
Functional hotel with large room. However I was not happy that we had request housekeeping each day but enough toiletries were not provided for 3 people. Water pressure in the shower is not goid and breakfast is average. However the reception staff was helpful.
Dear Sarita2,
Thank you for your feedback regarding your stay. Our hotel strives to provide the best possible experience for our guests. It seems that we missed the mark during your stay.
We understand your frustrations with our current housekeeping system. Our hotel understands how important privacy is to our guests. Because of this, we've implemented an every-other day housekeeping schedule for our guests. However, we understand that this may not be accommodating to all guests so we are very flexible with providing more or less housekeeping services. I apologize that this was not communicated to you by our team.
I have passed on your feedback regarding the water pressure in your room to our engineering team so we can investigate the issue. Thank you for bringing it to our attention.
We would absolutely love another chance to provide the exemplary experience we're known for.
Sincerely,
The SpringHill Suites Bozeman Team
This hotel is exceptional. Convenient location, very friendly staff, delicious breakfast. The room was clean and spacious. I can’t think of a complaint no matter how hard I try. Not wild about parking fee, but understand it. Wish there were more such accommodations.
Dear JeanneFleur63,
Thank you for providing feedback regarding your stay. We're pleased to hear you found our hotel clean, comfortable, convenient and welcoming during your stay.
We can't wait to see you again!
Sincerely,
The SpringHill Suites Bozeman Team
The accommodations were clean and fresh. The staff was very friendly and efficient. Particular shout out to Austin at the front desk for helping us when we checked in. We needed extra towels and blankets and they were easily acquired. Overall, a fantastic day and would highly recommend this property if you are in the area.
Dear K7011UHjaniceh,
Thank you for your kind review! We're pleased to hear you found our hotel welcoming, comfortable, convenient, and clean during your stay.
We can't wait to see you again!
Sincerely,
The SpringHill Suites Bozeman Team
