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Cassie

Fantastic staff and very clean

5.0 of 5 bubblesReviewed 31 Jan 2020
The customer service is outstanding! The rooms are quite and the beds are very comfortable. Very nice rooms. A huge pool with slides. Delicious food. I forgot my really nice coat and they kept looking for it and finally found it and sent it back to me!
Date of stay: January 2020
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Ron S, General Manager at Billings Hotel & Convention Center, responded to this review
Responded 28 Feb 2020
Dear busytravelen

I am so glad we found your coat. I am sorry it took and extra few days. We never gave up looking as you were so sure you left it here.
Thank you again for letting us serve you. We hope to see you again in the future.

Sincerely,
Ron Spence GM
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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13 - 18 of 211 reviews
Reviewed 11 December 2019

Came here for sons wedding. 11/2019. Room was comfortable, Bed was comfy. Large tv, microwave, coffee maker, frig. Wifi. Some signs of getting old in the bathroom, nothing hugely bad. Didn't have the greatest shower pressure. Stayed here as was close to son's home & the grandkids liked the pool. No pre-rinse shower in the pool area. You must have one! Breakfast was not great at all. Go to Stella's downtown for that. Long long hallways but they gave me a room close to outer door.
Snowed & someone had left a windshield scraper for everyone to use. All hotels in Montana should have one as snow can be deep!

Date of stay: November 2019
2  Thank extract444
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RLS7777, General Manager at Billings Hotel & Convention Center, responded to this reviewResponded 11 December 2019

Dear extract444

Thank you for writing about your recent stay at our hotel. We really appreciate when people take the time to write constructive reviews. We hope you enjoyed our hotel enough to stay with us again on your next trip to Billings.
Thank you again.

Regards,
Ron Spence GM

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Reviewed 8 December 2019

Stayed here on a recent business trip. The hotel is dated, but the rooms are clean. Quite a trek to my room. The heater/AC unit in my room was very loud, but room was frigid when I switched it off. Shower is good. Event had catered food, which was decent. Meeting rooms are a good size. Bar servers are friendly and competent. We had a good time at the bar. Location is central, but recommend having a car.

Date of stay: December 2019
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Gregsky
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RLS7777, General Manager at Billings Hotel & Convention Center, responded to this reviewResponded 9 December 2019

Dear Gregsky,

Thank you for taking the time to write about your recent stay at our hotel. I dok hope you called the front desk regarding your concern with your heater. They would have had our maintenance man on duty look at fixing it or offering to move you to another room.
We do hope you will consider staying with us again in the future.
Sincerely,

Ron Spence GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2019

While traveling for work, I had the pleasure of staying at the Billings Hotel & Convention Center. The location of this place is ideal. Right off the freeway with plenty of eating and shopping options near by, but the place is so big that it is still very quiet and peaceful.

The hotel offers an indoor pool with a couple of slides, a quaint cafe, a fitness room and even a small casino room with slot machines. The massive lobby is also just a great place to hangout. The rooms are clean and spacious. The next time I am back in town, I will absolutely be back at the Billings Hotel & Convention Center.

Date of stay: November 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank TonyDijamco
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RLS7777, General Manager at Billings Hotel & Convention Center, responded to this reviewResponded 26 November 2019

Dear N6483QHtonyd

Thank you for the kind words about our hotel. We really do appreciate when people take the time to write about their positive experience with us.
We will be looking for you on your next trip to Billings.
Thanks again,

Rob Spence GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2019 via mobile

The breakfast buffet would have been good if it was even remotely warm. They also did not restock even though we were early. We attended a banquet and even that food was cool. The staff were incredible. Very polite and professional. The meeting room was very cool as well. Buts great to be cool to keep people focused but this was beyond comfortable. Couldn't wait to get out of room. Cleanliness was great

Date of stay: October 2019
Trip type: Travelled on business
2  Thank De M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RLS7777, General Manager at Billings Hotel & Convention Center, responded to this reviewResponded 8 November 2019

Dear dematthews2018

I am very sorry you have a bad experience with the breakfast. It is hard at times to keep everything piping hot on a banquet buffet. If your not the first inline, things tend to cool off. I do apologize.
As far as the temperature in the room, we only adjust the temperature when instructed by the meeting planner. Unfortunately, some people like the room very warm and other very cool. That's why we set it at 72 degrees and only adjust up or down when asked by the meeting planner.
I appreciate your kind words about the staff and cleanliness of the hotel. I will be sure to pass this along to the staff.
Thank you again for taking them time to review your stay.
Sincerely,

Ron Spence GM

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Reviewed 24 October 2019 via mobile

After reading older reviews we were concerned about the hotel. No choice since we were there with a business group. Thankfully it had been recently redone. Comfortable beds, large room, good heating system. Plumbing was a bit off in water temperature. Conference room, breakfast breads and coffee very good were for our business event. Very helpful Mandy who handled AV equipment.

Date of stay: October 2019
Trip type: Travelled on business
2  Thank love2travel49022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RLS7777, General Manager at Billings Hotel & Convention Center, responded to this reviewResponded 29 October 2019

Dear love2travel49022

Thank you for taking a few minutes to write about your recent stay at our hotel. I will be sure to pass along your kind words to Mandi.
We do hope you will consider staying with us again should you come back to Billings.
Thanks again.

Sincerely,
Ron Spence GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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