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snowghost99
West Harrison, Indiana

Below Average Accommodations

2.0 of 5 bubblesReviewed 1 Apr 2019
2 Bedroom condo unit 1058 outdated. I evaluate lodging by a few specific criteria; this condo failed at every turn. There were a total of 3 full/Queen size beds in the bedroom but there was only a sofa and 1 easy chair in living room, so there actually was not enough seating after ski day was over for family to sit down and relax together. There were only 4 of us and unless there were 3 people on the sofa a person had to sit on hard dining table chairs. Instead of extra seating, there is a ski type of work out machine in the corner of condo. TV was antiquated by not being a flat screen, not having clear picture quality, and dimension of maybe 25". Main bedroom on first floor had no TV at all. Upstairs bedroom had small flat screen TV that no one could get to operate. Staircase to second floor is extremely narrow and getting ski luggage upstairs required extreme muscle and ingenuity. Condo was not clean. There were specs of dirt on floor, bathroom rug was dirty, kitchen utensils holder had stains all over it causing us to question other cleanliness. We called managing facility who offer to give us a VIP cleaning. 3 college age kids came over for about 15 minutes while we were there. 1 ran a vacuum over BR rug, one ran dishwasher for utensil organizer and other vacuum miscellaneous areas. We had expected a deep cleaning; not sure what VIP cleaning means for this company. They did comp us $100 for the cleanliness issue. We paid over $300 per night for condo. Never have we stayed in such as place for so much money. Big Sky Resort- I am extremely disappointed in these accommodations and the cost you charged. Big corporation at its worst.
Date of stay: March 2019
Room Tip: Do not choose this condo.
Trip type: Travelled with family
1.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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BigSkyCentralRes, Manager at Stillwater Condominiums at Big Sky Resort, responded to this review
Responded 8 Apr 2019
Hi @snowghost99,

Thank you for taking the time to review your stay with us. I apologize that some of your stay was not up to your expectations. We do try our very best to ensure that guests know what to expect when they stay in our condominiums, given that each unit is individually owned, and therefor aspects of each property can vary. I apologize that we missed the mark here. We take all feedback very seriously and will certainly use it as an opportunity to improve in the future.

-Zander, Big Sky Resort
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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10 - 15 of 44 reviews
Reviewed 16 March 2019 via mobile

I spent 3 days in unit 1026 (bldg B, second floor) with 2 women friends.

The proximity is very close to the Mtn- a great Plus! Just walk they the condo parking, up 8 steps, cross the street and enter thru the slopeside Huntley Lodge.

The Loft condo had a decent layout with king bed loft with private full bathroom and a queen bedroom on the main level next to the main bathroom. They supplied plenty of towels and soap/shampoo/etc.

The kitchen was the only real downer- very small and the cabinets were so tall, we couldn’t reach anything on the top shelf. A STEP LADDER WOULD HAVE BEEN GREAT TO HAVE!

Most of the cookware was NOT CLEAN. And many of the glasses, cups, silverware was dirty also. We had to wash everything before we even considered using it. Except for 1 roasting pan, cookware was in bad shape with scratched Teflon, lids that didn’t fit and a mishmash of old cooking utensils.

Additionally (what really drove the 3 of us crazy) was all the cabinet doors and drawers had no draw pulls or features to open them easily. It was such a pain for such a small thing. ADDING PULLS/HANDLES AND YOU’D REALLY IMPROVE THE KITCHEN.

There were no garbage bags in the large kitchen garbage pail.

We were able to use the Huntley Lodge hottubs and pool and since it was across the street we changed in the Lodge bathroom.

Note: the loft was accessed using a rather small spiral staircase. No issue for us, but don’t even think about bring a large suitcase up/down it.

On half of the electrical outlets, only the top outlet worked ☹️.

But we really enjoyed skiing Big Sky!

Date of stay: March 2019
Trip type: Travelled with friends
2  Thank b r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BigSkyCentralRes, Manager at Stillwater Condominiums at Big Sky Resort, responded to this reviewResponded 19 March 2019

Hi @skirollfly,

Thank you for taking the time to review the Stillwater Condos! We're glad to hear that you overall had a good time. Thank you for providing such detailed notes on some issues in the condo. I will be passing these along to our Condominium Management team ASAP so that they can be addressed!

-Zander, Big Sky Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2017 via mobile

2 weeks after our trip, me and my friends were hit with a $1600 bill for "damages" without any notice. After a slew of emails and calls, we were able to get in contact with the resort and found out that our damages were only about $400.

The rooms were not all that nice to begin with.

Stillwater is run by a bunch of scam-artists, and I would never recommend anyone to spend their hard earned money here.

Date of stay: March 2017
Trip type: Travelled with friends
1  Thank Ian W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BSRCentralReserv, Manager at Stillwater Condominiums at Big Sky Resort, responded to this reviewResponded 9 March 2017

Hello Ian W,
Thank you for taking the time to provide feedback on your experience in the Stillwater Condos. There are several property managers for the complex, and I'd like to discuss your experience further. Could you kindly connect with me via email at: katie.grice@bigskyresort.com. We place great value on insight like yours. Thank you again, and I look forward to hearing from you. -Katie, Big Sky Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2017

The condominiums were not in the best of shape to begin with, but after our stay, there had been a few more minor damages to the room. After getting the bill, the room was charged for +$2,500 worth of damages, which for the damage was ridiculous. We were able to negotiate the cost down to a lower price, but we were still being taken advantage of. I would not recommend nor be staying at this location again. Look for other locations on the mountain.

Date of stay: January 2017
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Bob O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BSRCentralReserv, Manager at Stillwater Condominiums at Big Sky Resort, responded to this reviewResponded 24 February 2017

Hello Bob O
Thank you for taking the time to provide feedback on your experience in the Stillwater Condos. There are several property managers for the complex, and I'd like to discuss your experience further. Could you kindly connect with me via email at: katie.grice@bigskyresort.com. We place great value on insight like yours. Thank you again, and I look forward to hearing from you. -Katie, Big Sky Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2017

The rooms are old, dilapidated and disgusting. A thorough cleaning and update is badly needed. Worse, however, is that the management company charged our credit card after we left claiming we had damaged the room (we hadn’t). To add insult to injury, the charges far exceeded to value of the supposed damage. Stay somewhere else.

Date of stay: January 2017
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Cindy W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BSRCentralReserv, Manager at Stillwater Condominiums at Big Sky Resort, responded to this reviewResponded 16 February 2017

Dear Cindy W,
Thank you for taking the time to provide feedback on your experience in the Stillwater Condos. There are several property managers for the complex, and I'd like to discuss your experience further. Could you kindly connect with me via email at: katie.grice@bigskyresort.com. We place great value on insight like yours. Thank you again, and I look forward to hearing from you. -Katie, Big Sky Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2016

We stayed here for four nights on a ski trip in Feb. The place is a little dated but very fitting to Montana. We enjoyed our two story condo it afforded us some privacy with the separate bedroom and bath upstairs, full kitchen and great views of the mountain. Our condo was the closest to the stairs that led to the parking lot and then to the lifts so we were skiing within 10 minutes of leaving the condo. There were plenty of eating and drinking options within easy walking distance to keep us happy. The skiing was great, plenty of snow and no lift lines to speak of. Overall we loved our Montana experience and cant wait to come back.

Room tip: Get a condo closest to the stairs that lead to the parking lot, and you will be the closest to the ski lifts.
Date of stay: February 2016
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank marcodeluxe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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