We had high expectations when we reserved honeymoon suite for three nights. Those expectations were quickly dashed. The entire hotel is showing signs of lack of maintenance, including our room which featured leaky dripping faucet, certainly not the cleanest bathroom, and very spartan furniture. For about $500 per night, it is grossly overpriced. After the first night, we elected to cancel the third night and were told at the desk that it would be fine and not charged. However, when I checked out, the clerk said the bill would be emailed to me. It was not. I accessed it through the IHG website and was shocked to find that not only was I charged for all three nights, but also an additional for parking fees, and extras. Numbers approximated, but my total bill was $1870. In looking closer, it looks like they charged me for Tuesday night, while my reservation clearly did not start until Wednesday.
Parking garage was filthy to boot and I had to pay $20 a night for it.
I called the hotel this morning in an attempt to straighten this out, but nobody ever bothered to call me back.
A 100% crappy experience for which we had planned as a pleasant honeymnoon.More
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