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SanMartin23

Just what we needed

5.0 of 5 bubblesReviewed 16 Aug 2022
Great escape from the busy city to relax and unwind. We loved the setting in the park by the lake and the laidback atmosphere with the friendly and professional staff. Great Spa, food and rooms with nice beds.
Date of stay: August 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (239)
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All reviews overlooking the lake nice hotel spa area nice pool breakfast and dinner thai restaurant sauna hallway thun checkin setting equipment infrastructure menu slippers surprise
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3 - 8 of 239 reviews
Reviewed 25 March 2022 via mobile

My husband and I stayed here for two nights for our wedding anniversary. We arrived at thurn barnhoff and it was very easy to find the bus that took you to the hotel. We arrived too early for checkin but we’re able to leave our luggage and come back later. Carmine checked us in and this was a fantastic experience. She really is a credit to your hotel. She explained everything about the hotel and told us about things to visit.
Our room was in a separate building from the hotel. This was no problem to us but may be worth checking if you have problems with stairs as there was no lift and you did need to put a coat on to go across to the main building. The Room was nice and clean good bed and linen. A nice bag with spa towels and robe no slippers you have to buy these. Down the hall way was a coffee station and water this isn’t in your room. Breakfast was very nice. We ate in the restaurant on one evening the service was very good, the menu not such a large choice . It was nice but we decided not to eat in the hotel on the second night. There was a nice area in the lobby where we sat in an evening and enjoyed a glass of wine.
We went down to look at the spa and book some treatments on our first day. Was rather disappointed with the two staff on the desk who really were not helpful or friendly. We came back in the evening to try again and to our surprise found no staff about at all. We used the spa area a nice pool very warm inside and outside there was a lot of chlorine in it we used the saunas and I must say I was amazed at the loose floorboards in there once I lost my footing when it moved and thankfully grabbed my husband rather than the hot coals. For me the spa area was a bit of a let down to the hotel. The hotel is in a lovely area on the lake lots of nice walks. In my opinion if the spa was better it would have been a perfect review.

Date of stay: February 2022
Trip type: Travelled as a couple
Thank swissdawn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 June 2021 via mobile

A great hotel and spa, but marred by a rascist "Africa Lodge" where they imply that all Africans must be cannibals . . . What century are we in?

They should redecorate it, and call it the "Orc's cavern" or something. Then they can keep the big "cookpot" hot tub, without denigrating a whole continent.

Date of stay: April 2021
Trip type: Travelled as a couple
Thank hanscom-pilot
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mirco Plozza, General Manager at Deltapark Vitalresort, responded to this reviewResponded 18 June 2021

Dear Guest,

Thank you for taking the time to share your feedback. We are, however, a bit confused that you describe our hotel and spa as "great", but rate our services and infrastructure with the lowest mark (?).

We have been discussing the topic of racism with a number of people and take it very seriously. The African Lodge was never meant to imply anything offensive to the African people. On the contrary, it is meant to be a celebration of wellbeing and unity - just like our other two Private Spas, Swiss Chalet and Asian Lagoon.
If you wish to explore this topic further and the perception of the African Lodge by the vast majority of the public, we invite you to search the relevant news clippings online. There have been a few lately. Possible measures and statements from various stakeholders are also expressed in these press articles.
We thank you again for your valued feedback.

Sincerely,

Mirco Plozza, GM

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Reviewed 5 January 2020 via mobile

Visited the bar for a tea and Glühwein after a nice long walk. Yes a beautiful setup and friendly service. Hotel facilities seem modern and comfy. Nice spa area too (which, unfortunately, I didn't get to enjoy)

Date of stay: January 2020
Trip type: Travelled with family
Thank T8124GDseeeule
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deltapark_Resort, Leiter Gästebetreuung at Deltapark Vitalresort, responded to this reviewResponded 20 January 2020

Dear Guest

Thank you so much for your visit and your great review, which we appreciate very much.

Hope to have you back soon!

Best wishes, Team Deltapark

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2019

Deltapark is a modern style hotel resort located at Lake Thun between Thun and Spiez (approx. 10 min drive to both cities). The hotel complex consists of a large garden with direct access to Lake Thun, restaurant and separate bar, a spa, gym and conference center. The staff is very professional, friendly and knowledgeable which is important to cater to both local and international guests. If you stay for 2-3 nights, I highly recommend to book your room incl. half-board (breakfast and dinner) - the cuisine is top-notch and will surprise you in a very positive way. At this occasion I would like to thank restaurant manager Jamina Zeciroski and her team for the inspirational celebration of the official 5-course gourmet menu (unoffical 15 courses!) created by head chef Stefan Prieler and his crew. Never seen and tasted anywhere before! This hotel is suitable whether on vacation with family and friends or on business. You will also enjoy some extra benefits - some only applies if you book directly with the hotel - such as free car parking, complimentary use of the public transport (bus station is 5 min walk away), boat tours and other excursions at up to 50% discount. You will get value for your money, so I will definitely come back to this paradise!

Room tip: Since Deltapark is located 200 meters (approx. 650 ft) away from the main road, both sides of the hotel building are quiet at night.
Date of stay: August 2019
    • Value
    • Sleep Quality
    • Service
1  Thank Casual_Style
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deltapark_Resort, Geschäftsführer at Deltapark Vitalresort, responded to this reviewResponded 28 August 2019

Dear Casual_Style

Thank you so much for your kind words. I will be sure to pass along your praise for both Jamina and Stefan. We are blessed to work with so many young and talented people, passionate about their jobs and our guests.
For all the team and for me it is feedback like your's that give us the greatest reward for our efforts. So thank you again for taking the time to write about your experience (and rating us with five points!).
We are looking forward to welcoming you again at the Deltapark and hope that you find the time soon to spend some time with us.
Warm regards from "paradise"
Mirco Plozza, General Manager

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Reviewed 23 April 2019 via mobile

Super guest relation, everything is very clean, cool concept of integrating the old iconic delta houses with a contemporary hotel in the beautiful countryside. Top wellness/spa area and delicious food!

Date of stay: April 2019
Trip type: Travelled as a couple
1  Thank Nicole Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deltapark_Resort, Leiter Gästebetreuung at Deltapark Vitalresort, responded to this reviewResponded 23 April 2019

Dear Nicole Z

Thank you very much for your great feedback, which we are very happy to receive. Thank you for being with us and enjoying your stay.
We would be very pleased to welcome you again and wish you all the best.

Your Deltapark team

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