I had driven 4.5 hours and arrived with my confirmation and receipts. When asked, The desk staff verbally guaranteed I had the two bedroom with two full beds in the 2nd bedroom. Unloading and entering the room, this was not the case. I called the office and was told I was the one mistaken and they gave me exactly what they intended to give me.
I returned to the desk and no one was willing to correct this error speaking to five employees. I was told to live with it.
I had reserved and paid for 10 days.
I also explained I was a Wyndam owner. I was told then they might be able to make another "extra vacation Wyndam reservation" for my family (proving there was availability for the unit I had paid for) and I could deal with getting my money back or whatever I wanted to do later.
I explained I had two special needs children that could not share a bed and it was not acceptable. An hour and a half later, after being told I couldn't possible understand their reservation system at the resort, I was able to reach Five Star personnel (after 10 calls reaching an answering system). Then it took 30 minutes and switching to several computers for the supervisor to change the reservation. A very long evening.
Off season for swimming pools outside (cold and rainy weather) but The indoor pool could possible hold 10 people and was too crowded to use.. Indoor Hot tub was not hot .
NIce room. Only issues were the couch was terribly uncomfortable to sit on and the shower had a loud whistle when being used in the main bathroom.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
|Friends getaway||People with disabilities|
|Older travelers||Families with young children|