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Reviewed 18 January 2017 via mobile

Don't stay here, plenty of others to choose from in the area.

This the second time we have stayed for the Bantam A tourney and both times this hotel was horrible.

The first year we stayed in part that had exterior door entrances, they had to torch open our rooms because they froze shut. The hotel gave no compensation and didn't really care.

This year we insisted that they put us in main hotel after last year mess. Now this year the elevator door wouldn't open right away for one of our players and later the door wouldn't close. The hotel didn't care when I brought it up to them.

Date of stay: January 2017
Trip type: Travelled on business
Thank Timm H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mysalz, Owner at Centerstone Plaza Hotel Soldiers Field - Mayo Clinic Area, responded to this reviewResponded 19 January 2017

Thank you for reviewing your recent stay with us at Centerstone Plaza Hotel Soldiers Field - Mayo Clinic Area.

First, we would like to apologize for the lock issues that occurred last year with your guestroom door. With the temperatures dipping below zero for the entire weekend of January 15-17, 2016, we had some unfortunate issues arise that we handled the best to our ability.

We are sorry to hear that the elevator was slower than normal, we have spoken to the staff that was working last weekend and they did not recall any issues with the elevator being reported. If you could please contact me directly to discuss this I would appreciate it, myron@soldiersfield.com.

Again, we are so sorry that your stay did not live up to your expectations and we hope to see you if the opportunity comes to host you and your team again next year.

Sincerely,
Myron Salz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2017

We love every aspect of our stays at Centerstone, from comfortable, clean & quiet rooms, personable and accommodating staff, the efficient drivers and timely rides provided to & from the Mayo Clinic, the unique restaurant with outstanding menu, refreshing pool & whirlpool & work-out area, and we feel very "at home' with the atmosphere we feel at Centerstone.

Date of stay: January 2017
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank maryjotimm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mysalz, Owner at Centerstone Plaza Hotel Soldiers Field - Mayo Clinic Area, responded to this reviewResponded 16 January 2017

Thank you so much for taking the time to share your recent experience with us at Centerstone Plaza Hotel Soldiers Field - Mayo Clinic Area.

We are thrilled to hear how much you loved every aspect of your stays with us and enjoyed comfortable, clean, and quiet accommodations. We are so excited that you were able to enjoy our express shuttle service to and from the Mayo Clinic whenever you needed. We can't wait to share how personable and accommodating all of our staff was during your stay.

It is great to hear that you were able to dine in Twigs Tavern and Grille and enjoyed an outstanding meal and experience. It makes us happy that you were able to enjoy the pool and whirlpool, as well as our 24 hour fitness center.

Thank you again for your wonderful comments. It made us very happy to hear that we made your stay feel just like home with our friendly atmosphere. We hope to see you again soon.

Sincerely,
Myron Salz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2017

Stayed twice as my wife had two visits to the Mayo Clinic. Very satisfied with both stays. Breakfast was fine, shuttle service is excellent, beds are very comfortable. My wife left her shower tote there on our first stay and when we returned for our second stay asked if anyone had turned it in and sure enough they had. Honesty should be rewarded and we did to the fine young lady who found the tote!! Definitely would recommend this hotel and will definitely stay there again if the need arrives!!

Date of stay: January 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Ed B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mysalz, Owner at Centerstone Plaza Hotel Soldiers Field - Mayo Clinic Area, responded to this reviewResponded 13 January 2017

It makes us very happy to hear that we provided you a fantastic place to stay during your visits to the Mayo Clinic at Centerstone Plaza Hotel Soldiers Field - Mayo Clinic Area.

We are glad that we were able to help start your day with our Expanded Breakfast Buffet that we serve daily from 6am to 9am with pancakes, waffles, scrambled eggs, breakfast meats, and much more. We are thrilled that you found our on-call courtesy shuttle service to be an excellent service. Many of our guests, like yourself, enjoy the door-to-door transportation that our shuttle service provides from 5:30am to 10pm every day.

It is wonderful to hear how much you enjoyed your comfortable guestroom accommodations and enjoyed our beds. It makes us very happy to hear that our staff was able to locate your wife's tote and store it for your next stay with us. We can't wait to share your wonderful comments with all of them, we are very lucky to have all of our staff.

Thank you so much for your wonderful comments and sharing your fantastic review with us. We appreciate your recommendations to others more than you know and it truly means a lot to all of us. Anytime that you are traveling to the Rochester area, we would be ecstatic for you to be our guest again!

Sincerely,
Myron Salz

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Reviewed 6 January 2017

It was a pleasure to be able to take my 'kids' (dogs) with us for our extended stay! Easily settled in for a difficult stay due to purpose of visit to the area. Best part for me was the ability to take long walks in the nearby Park (Soldiers Field). I would recommend this hotel for that amenity alone. Shuttle service was SPOT ON! Twigs Grille atmosphere and food are terrific!

Date of stay: October 2016
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Nstig8r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mysalz, Owner at Centerstone Plaza Hotel Soldiers Field - Mayo Clinic Area, responded to this reviewResponded 13 January 2017

We couldn't be happier to hear that you and your “kids” had a wonderful stay with us at Centerstone Plaza Hotel Soldiers Field – Mayo Clinic Area! Providing our guests with wonderful guestrooms and the option to bring their furry-friends and stay in our pet-friendly accommodations is something we are very happy to provide as we know how important family is.

It makes us very happy that you found our hotel’s location to be very convenient to Mayo Clinic and close to Soldiers Field Park. We are sure that you and your dogs enjoyed the beautiful and quiet walks around Soldiers Field.

We are thrilled that we were able to provide you with worry-free transportation with our Express Shuttle service anytime that you needed between 5:30am and 10pm every day. It is great to hear that you were able to enjoy a terrific dining experience at Twigs Tavern and Grille and you enjoyed the food and atmosphere.

Thank you for sharing your kind words and for being a guest of ours. We are very excited to share your wonderful comments with all of our staff and we hope to see you again soon!

Sincerely,
Myron Salz

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Reviewed 5 January 2017

This is a very nice hotel, friendly staff. The room was very nice and clean very nice murphy bed, shuttle service was excellent to the Mayo Clinic, I t is a quiet town close to walking range of some nice places to eat, the hotel restaurants was excellent I would defiantly come back to this hotel in the near future.. I hope this helps.

Room tip: It is very quiet in the kitchenettes rooms
Date of stay: November 2016
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank curtandtina2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mysalz, Owner at Centerstone Plaza Hotel Soldiers Field - Mayo Clinic Area, responded to this reviewResponded 14 January 2017

Thank you so much for sharing your wonderful experience with us at Centerstone Plaza Hotel Soldiers Field - Mayo Clinic Area. We are thrilled to hear how amazing your guestroom accommodations were in one of our Extended Stay Suites and you enjoyed the Murphy bed. We love to hear that we provide our guests with comfortable accommodations and we can't wait to pass along your wonderful comments to all of our staff.

It makes us very happy to hear that you enjoyed our excellent Express Shuttle Service to the Mayo Clinic and found our location to be close to downtown. We are delighted that you were able to dine in Twigs Tavern and Grille and enjoyed an excellent meal and experience.

It makes us so happy to hear that you would be our guest again the next time you visit Rochester and it means a lot to us that you would take time to share your experience with us. We look forward to seeing you again soon.

Sincerely,
Myron Salz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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