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Reviews (253)
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All reviewsmeeting rooms areexcellent gymsewing kitgracious staffonsite restaurantabove pargenuine smilehot itemsincluded breakfastamazing hotelenjoy your stayrecommend staying heretoilet and showerholiday innstreet noiseroom was spotlesswaffle maker
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Reviewed 30 April 2018 via mobile

I recently stayed 3 nights at this hotel while in town visiting family. The hotel was really nice, updated and clean. The beds were big and comfortable also. The con would be, shower only in the bathroom. Not really convenient when traveling with young kids.The breakfast was also not to bad. I will definitely stay again the next time I’m in Detroit.

Stayed: April 2018, travelled with family
1  Thank NIK3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this reviewResponded 14 June 2018

Hello Sir!

Thank you for choosing to stay with us. We are over joyed to see you enjoyed your time with us and have ranked us well. We do try to provide the very best for each and every one of our guests, right from the time they Check-In all the way to Check-out we want everything to run smoothly. Our entire staff works on the mission statement: That our customer comes first!

Thank you for your views on the shower: we will bring it to the notice of our higher management.

Have a great day and we hope to see you at the property soon.

Warmly

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2018 via mobile

Great staff everyone I encountered greeted me with a genuine smile. They all seemed eager to assist and address any and all concerns. Checked in and Reccee was corteoues, helpful, and professional. Wasn't sure if my room was occupied because door was left open. While waiting for Angela another staff to verify. Reccee walked around with me and showed some other areas. The dining area and restaurant was very clean and elegant. I received a bag with two water bottles, chips, and two chocolate candies. That was a nice touch! Though they do have a snack area with an assortment of goodies, at cost. The breakfast is free that's always a plus. There was hot food bacon, sausage, eggs. A better variety and selection. The hotel is located in an area wherein your close to other restaurants and some shopping. Try it out aim sure you won't be disappointed.

Stayed: April 2018, travelled solo
Thank LadyChi45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this reviewResponded 15 June 2018

Hello Maam,

Thank you for choosing to stay with us. We are over joyed to see you enjoyed your time with us and have ranked us well. We do try to provide the very best for each and every one of our guests, right from the time they Check-In all the way to Check-out we want everything to run smoothly. Our entire staff works on the mission statement: That our customer comes first! We are happy to see our managers were able to assist you and you enjoyed our small present to you.

Have a great day and we hope to see you at the property soon.

Warmly

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Reviewed 28 April 2018 via mobile

Just one liner should suffice for this Best Western Premier- - It is indeed the “Premier” in the Metro Detroit area in all respects: Rooms, Restaurant, Bar and the Team!

The only facility it lacks is swimming pool but tries to make it up with a very large professional gym and Sauna.

Stayed: November 2017, travelled on business
Thank CriticTrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this reviewResponded 15 June 2018

Hello,

Thank you for that lovely tagline! Your review has made our day. We are happy when our customers are happy and it is such a pleasure to see that you enjoyed your stay, the bed and got time to explore and experience our facilities. That is correct, we do not have a pool at our hotel, we have sauna and a hot tub. Inspite of that we do offer vouchers for a pool nearby as we do not want our guests to miss out on anything, even if we do not provide it we will make sure we do everything in our power for you to enjoy your time with us.

Thank you again for the review, have a great day and we hope to service you again!

Warmly,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2018

I always come to the Best Western Premier in Southfield during my business trips: because I can always rely on a great service. Arun has a great and friendly staff. I always feel welcome at the hotel. The rooms are always clean and the breakfast has everything you need (and more). There is a gym to keep you in shape and even a small SPA area where you can relax after work.

I´ve been there several times during the last year and I will for sure go there the next time when I come to Detroit!

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Service
Thank Jochen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this reviewResponded 15 June 2018

Hello Sir!

Thank you for choosing to stay with us. We are over joyed to see you enjoyed your time with us and have ranked us well. We do try to provide the very best for each and every one of our guests, right from the time they Check-In all the way to Check-out we want everything to run smoothly. Our entire staff works on the mission statement: That our customer comes first!

Have a great day and we hope to see you at the property soon.

Warmly,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2018

We were welcomed by a fantastic hostess. I was very impressed with the room renovations. While eating lunch in the hotel restaurant (my 2nd time), I was struck by how beautiful and homey the decor was. I loved the rugged, artistic displays, light fixtures and comfy chairs. Wonderful staff, delicious lunch options, live music, great breakfast, modernized room. You'll enjoy your stay.

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank tiffapril2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharma1111, Guest Relations Manager at Best Western Premier Detroit Southfield Hotel, responded to this reviewResponded 15 June 2018

Hello,

Thank you for your kind words and praises for our renovation, staff, food and much more. We believe in providing the best for our guests and creating a space that can offer a comfortable and positive experience to each of our guests. From the time of check-in with our gift bags to our rooms with large windows and a list of amenities focused on keeping our guests relaxed and tension free. We are pleased that you chose us as your preferred stay partners at Detroit and enjoyed your time with us.

Hope we will be seeing more of you in the future when you visit Detroit!

Have a great day,

Warmly,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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