The owners of this property, Jim and Kelly were wonderful. We has some issues (not owners fault) when we were there and they bent over backwards to make sure we were OK. They compensated us for our inconvenience and couldn't have been nicer in the process. Not sure I could say the same about the Flipkey rental process and/or the management company for the rental. They are very difficult to get a hold of and do not respond quickly, even in an emergency situation. The security deposit took much longer than stated to arrive as well. The place was very nice and overall the week was great - an adventure. My bottom line - I would definitely rent from Jim and Kelly again, but probably never go thru this rental company again.