- Free Wifi
- Free Parking
We were in town for the auto fest. I booked this hotel months in advanced because they all usually book up fast. My reservation had a price on it and that is why I booked there. However when we checked out they charged much more. They claimed it was because of how full they got.....I thought that was the purpose of booking. Also they had the same thing for breakfast every day. We wont go back there.
Dear Barb L,
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We explained this to you during check in and check out. You had a reservation yes but your card declined four different times, our system tracks everything and we'd be happy to email you proof of your card declining. The only thing that guarantees your reservation is the card you use to hold it, if it is not a valid card we can no longer honor the rate or reservation. There was no number to call you and you did not arrive until later in the evening. Our standard rate for that night was $129.99 and we gave you a discount at $89.99 a night even though your card was declining. We waited until 7PM to cancel the original reservation and that is far beyond our check in time. We did the best we could with an impossible situation. We hope you will consider us again when you are in the area.