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All reviews pancake machine nice clean hotel business trip king bed recommend this hotel front desk staff biscuits and gravy third floor fresh fruit great room regular sausage bagels free breakfast bend couch highway woods
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Reviewed 6 November 2017

Hotel is in good condition, clean, modern and priced right. In Niles for a wedding and except for the rain, a pleasant experience. Stayed at the hotel for five nights, Breakfast was good with many choices.
Make sure to get an even numbered room since that side of the building faces away from Highway 31 which can be very noisy at certain times of the day

Room tip: Ask for a room with an even numbered room.
Date of stay: October 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank alhillScottsdale_az
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 November 2017

Thank you for letting us know about your stay. We are glad you enjoyed it. We hope you stay again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2017

This hotel was clean and modern, the staff was friendly, the hot breakfast had something for everyone, including a pancake machine, bagels, toast, muffins, gluten-free muffins, fresh fruit, scrambled eggs, turkey sausage, regular sausage, biscuits and gravy, oatmeal, boiled eggs, regular and greek yogurt, coffees, teas, milk and juice. The third floor was quiet and pleasant. There is not much around the hotel and not in walking distance of much, but there is a Walmart nearby.

Date of stay: September 2017
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank lucy814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 November 2017

Thank you for letting us know about your stay. We are glad you enjoyed you stay. We hope you stay again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2017 via mobile

Three star hotel that I will give a two because of the price. Paid $140 for a room that should be $65. The actual location is safe. Wifi worked. The room didn't have a fridge or microwave. The room wasn't ready at the 3pm check in. It was clear that the room has been very quickly thrown together. The walls had marks on them. The bathroom needed quite a bit of caulking. The inside of the shower curtain had black marks on it. The beds were comfortable. But for the price I would definitely choose another hotel next time.

Date of stay: August 2017
Trip type: Travelled with family
Thank Sam-Kristina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Niles, responded to this reviewResponded 4 September 2017

Hi Sam-Kristina J,

Thank you for taking the time to write a review of our hotel and for being staying with us. Clean, spacious rooms and helpful, friendly service are a hotel’s highest priorities. However, I am sorry for any inconvenience you may have experienced with the amenities in the room, poor cleanliness of the bathroom and for any delays you have encountered with checking in. Let me assure you that this is not the daily norm at our property as we do strive for customer service excellence in everything we do. I am confident that actions will be taken accordingly by our housekeeping and front desk team to ensure that we are consistent in providing impeccable services.

Again, thank you for the feedback and we hope you will give us another chance to host you again.

Regards,

Zel N.
Case Manager
IHGService

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Reviewed 18 August 2017 via mobile

We stayed two nights during ND move in and found this hotel to be nice. We have stayed several times in the Mishawaka area previously, and found this hotel to be just as convenient. It's clean, current, and easy to get to. Beds are comfy and it is quiet. There are less shopping choices, but a huge Walmart and Lowes nearby helped with college room outfitting. The free breakfast was as expected and there is a surprisingly good Wings Etc restaurant just steps away.

Date of stay: August 2017
Trip type: Travelled with family
Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2017 via mobile

Stayed here for a baton twirling competition in South Bend. The staff and manager went out of their way to accomadate us. Very friendly crew. Professional and courteous. Will definitely stay again as we come every year to,the area. My wife and I were celebrating our wedding anniversary and I had flowers delivered. The staff placed the flowers in the room for me which really made it a nice surprise.

Date of stay: July 2017
Trip type: Travelled with family
Thank bugman1993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 July 2017

Thank you for letting us know about your stay. We are glad to hear the staff went out of their way. We hope you do keep coming back to our hotel.

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