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8 - 13 of 263 reviews
Reviewed 9 August 2018

When you check-in, they ask you if you parked a car and want to charge you $10 bucks. There are no signs that the parking is chargeable when you pull in. By the time you drag your luggage and lock up the car and come in after a long day of travel and work, you do not want to go out and re-park your car around the corner in the free parking area. I believe this is a ploy for the franchise owners to squeeze some extra $. I hate properties that nickel and dime people. Second, when I went to the room, the A/C was so noisy. I woke up multiple times due to the noisy A/C. I didn't want to report it because it was late and I was tired. These things are usually signs that the business is not doing good and they try to annoy customers for little things instead of focusing on accrued maintenance.

Date of stay: August 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank J p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColwenHotels-MGMT, Guest Relations Manager at Courtyard Worcester, responded to this reviewResponded 10 August 2018

Dear Jp

Thank you for the comments regarding your recent stay at the property in Worcester.
Parking is a huge premium in our area, though we try to stay competitive it appears the rate is not articulated as best as possible and for that we apologize. Our intention is never to try to irritate guests on purpose, in fact we really strive to make every stay the best it can be.
The AC's and rooms in general are being updated but we have not made it to every room as yet.
Feedback is key in our business and we do read every message and try to make the changes necessary when and where we can.
We hope to see you again at any of our Colwen Group properties so we can prove ourselves to you once again.

The Customer Service Team
Colwen Hotel Group

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2018

So first of all we were 12 people traveling together. We arrived late at night, and were hoping for rooms on the same floor, which we did not get- to me this a service fail, as it made our trip a bit more difficult.

The rooms however we spacious, clean and had nice amenities. We liked the provided soaps, and the linens were nice, the beds and pillows were ok, but the closets and doors of the room were creaky, and when we mentioned it to the staff they were shocked, seemed like regular maintenance would have found this out.

The pool is very small, but was ok, The elevators are very slow.

This was a very short stay over all pleasant but they could do better and booking groups together.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank bek822
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2018

The hotel and room were great. There was a refrigerator and microwave in the room. There is a bistro and bar located in the hotel. There is also grocery shopping and several locally owned restaurants nearby that were delicious and fairly priced.

Date of stay: June 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Shannon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2018

hotel personnel were very helpful - room was spacious - clean - very quiet - restaurant looked inviting but we were having breakfast at our meeting so we did not try the buffet - would return if the occasion arises

Date of stay: June 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank jbc118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2018

Obviously this hotel is for the business traveller and for these clients it is a perfect venue. Close to WPI where I wanted to go. Had a spacious room on the 4th floor, it was quiet and clean. Both breakfast and dinner were good and not expensive. Very friendly staff.

Date of stay: June 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Aposonnar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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