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“Good food, poor service.”

Bamboo Fine Asian Cuisine
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Ranked #6 of 49 Restaurants in Westford
Cuisines: Asian, Chinese
Dining options: Breakfast, Reservations
Restaurant details
Dining options: Breakfast, Reservations
Reviewed 28 December 2023

Hadn't been here for several years, and was sadly surprised by poor service.

Ordered iced tea to drink. First the server brought a glass of liquid with lots of ice and it turned out to be coffee. Then brought a glass of tea with lots of ice, but it was swarming with lots of loose leaves swirling about. No apologies from the server for these issues, just a blank stare. Finally just asked for diet coke.

Ordered moo shi chicken and after our appetizer arrived 10 minutes later the server let us know it wasn't available and I needed to order something else. The restaurant was almost empty at lunch on a weekday, so I'm not sure why they couldn't let me know sooner?

Food was decent when it arrived, but a shame about the service.

Date of visit: December 2023
    • Value
    • Atmosphere
    • Service
    • Food
Thank JodyZJuly2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (218)
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1 - 5 of 218 reviews

Reviewed 30 December 2022 via mobile

Searched internet for a good place to eat. Found this place. It was next to Panera & Melting Pot to give you an idea of cost.
Food was really good.
Ordered several different sushi rolls, hot & sour soup, and egg rolls. Best part lol was the chocolate fortune cookie 😉
Don’t take my word for it try for yourself .

Date of visit: December 2022
Thank Gage113
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 June 2022

I have been a returning customer for a few years now, but I am now unsure if that will continue. I placed an order for pick up, paid with a credit card and when I asked if I could leave a tip on the receipt, I was informed that cash would be preferable as they (the hosts) don't receive the credit card tips... the credit card tips go to the house. There wasn't even a disclaimer anywhere stating that the hosts wouldn't receive the credit card tips. This is disturbing and gross, if not illegal. I wonder how many customers tips intended for the hosts have gone to the house. I have worked in restaurants for a decade and I know first hand that hosts make a dismal wage. I am curious as to why the house feels it's okay to take the money that was left as an appreciation for their already low paid staff.

Date of visit: June 2022
    • Service
    • Food
Thank marinr443
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 August 2020

Everyone knows those restaurants that just call to you...they're so good that you have to go once or twice a week. That's BAMBOO! They have the best buffet I've ever had and yes occasionally the buffet will run low but they keep bringing out more at least until about 1:30 as at 2pm the buffet closes.

I have never had anything but great experiences at Bamboo. I recommend it to everyone.

Date of visit: August 2020
    • Value
    • Service
    • Food
Thank Laurie C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 December 2019 via mobile

This long standing restaurant has historically been much better. Recently, a chicken broccoli order was significantly undercooked which is dangerous. We obviously sent it back and it returned unchanged. As a result, we had to order something else. Management never offered an apology. Although service was very good we probably will not return. There are too many other high quality opinions available.

Date of visit: December 2019
2  Thank TPD2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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