We've been doing business with Lambert's in Cotuit (the photo here is of their Barnstable store, by the way) for years, but no more.
We bought and paid deposits on three bottles of soda. Because the soda brand is unusual, the deposits had to be redeemed at Lambert's and not at a recycling center; Lambert's took our cash, and we wanted to return the bottles and get our deposits back.
My husband tried to get his 15 whole cents back yesterday. The clerk refused, argued with him and called him an "a*s*s". My husband is an even-tempered 72 year old who makes it a point to be polite to everyone, especially retail workers.
My husband asked to speak to a manager. He told the manager that the clerk called him an "a*s*s" and the manager said "Maybe she's right."
This, over 15 cents? You've got to be kidding.
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