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All reviews evening reception made to order breakfast omelet hockey tournament pancakes fire pit living room great experience conference room complimentary breakfast hot tub convenient location grocery store atrium cooks elevator wing
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53 - 58 of 930 reviews
Reviewed 13 May 2018 via mobile

As experienced travelers with dogs, we have favorite places to stay on our road trips.
This hotel will certainly be one of our new stops.
First if all, the facilities are lovely. The building is designed and large enough to accommodate several different groups.
The free breakfast was quite nice. The chef who prepared our omelet definitely enjoys his job.
The guest laundry was an added bonus.
Lastly, the employees were professional and helpful.
Thank you.

Stayed: May 2018, travelled as a couple
1  Thank Nfld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyMarlborough, General Manager at Embassy Suites by Hilton Boston Marlborough, responded to this reviewResponded 15 May 2018

From our pet friendly atmosphere and amenities, to our warm welcoming service and comfort we provide, we are thrilled you enjoyed every aspect of your stay! Thank you for choosing to visit with us at Embassy Suites by Hilton Boston-Marlborough. It was a pleasure to welcome you to our hotel and we can’t wait to see you again the next time your travels should bring you our way.

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Reviewed 30 April 2018

Overall, we had a satisfying experience. The room was comfortable and the location ideal for the hockey tournament we were involved in. Lots of good restaurants close by, too. We did have a problem with housekeeping but they quickly fixed it. The breakfasts and food were excellent. The elevator needs to be heated/cooled as it was snowing when we were there in April and we froze and people who stay there in the summer say the elevator is like an oven then. Seems like a no-brainer to make this improvement. We would stay here again!

  • Stayed: April 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank riversidesherry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyMarlborough, General Manager at Embassy Suites by Hilton Boston Marlborough, responded to this reviewResponded 1 May 2018

It was great to have you stay with us at Embassy Suites by Hilton Boston-Marlborough for the hockey tournament you attended in the area! While we do regret any issues, you had with our housekeeping, we are pleased to be able to turn your experience around. We’re excited to announce we are at the beginning stage of our updates and will use your feedback about our elevator to make improvements. We are happy you enjoyed the comfort and convenience we provide and look forward to welcoming you back again.

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Reviewed 27 April 2018

This hotel is in desperate need of remodeling. The carpet and furniture are worn and old. The walls are thin, and could often hear people in the hallways and room next door.

The staff were pleasant. The quality of the room is important, therefore I wouldn't recommend this hotel.

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank aldavis73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyMarlborough, General Manager at Embassy Suites by Hilton Boston Marlborough, responded to this reviewResponded 28 April 2018

Thank you for reaching out to us with your review. While we appreciate your kind words for our staff, we do regret if you were not fully impressed with your stay. We are excited to announce we are in the process of updating our hotel and will be addressing those areas that you would like to see us improve. We hope you will allow us another chance to welcome you back once our updates are complete to enjoy our new refresh look.

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Reviewed 23 April 2018

My room had a Keurig coffee maker with a nice assortment of K-cups and plenty free bottled waters. The bed was super comfy and there were 4 big pillows. They also offered to make a fire outside so I could enjoy a nice cigar with a cocktail. AND BEST YET....NO "RESORT FEE" BS!!!
I will definitely be back.

Room Tip: Try to book a suite - it is worth it.
  • Stayed: April 2018, travelled on business
    • Location
    • Rooms
    • Service
1  Thank TAMEMBER07252010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyMarlborough, General Manager at Embassy Suites by Hilton Boston Marlborough, responded to this reviewResponded 3 May 2018

Your review has made our day as this is the experience we what you to enjoy! We are happy you appreciate the comfort and amenities we provide along with the warm attentive service by our team. Sitting outside by our fire-pits enjoying a cocktail, sounds perfect and it was our pleasure to assist you. Thank you and we can’t wait to welcome you back to Embassy Suites by Hilton Boston-Marlborough.

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Reviewed 20 April 2018

Staff always helpful & service oriented ; breakfast was much better than expected & provided me with a great start to the day. Check in & check out were extremely quick & hassle free. Location is pretty good if you're working in the area.

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Federico P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyMarlborough, General Manager at Embassy Suites by Hilton Boston Marlborough, responded to this reviewResponded 24 April 2018

We are flattered that you enjoyed everything from our amazing staff to our hearty breakfast we serve fresh daily! A high standard of service is what we strive for, so it is nice that you were impressed with everything that we offer. We will let our team know that you had an excellent stay. Thank you, and we look forward to welcoming you back soon to Embassy Suites by Hilton Boston-Marlborough.

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