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Reviewed 23 July 2018 via mobile

My niece & I stayed here last night.
We wanted a clean, safe, convenient place to stay after a family party, as we both live hour(s) away.
We didn't want to spend alot...we read the reviews (which were iffy) and took a chance because the price was right :)
(don't forget to ask for a AAA discount!)
Let's just say, we were pleasantly surprised!
Firstly, the woman at the front desk was lovely. She handled any issue with a quiet grace that goes beynd training...it was an inner peace & knowledge of self that allowed her to not get caught up in typical complaints of people who are feeling out of control.
Our room was clean & spacious. It was older, but in knowing that, and seeing how well kept it was, we got exactly what we were looking for...peace of mind!!!
We have already told our family in town to tell other guests of theirs that Extended Stay is fine....and we will be back also!!

Date of stay: July 2018
Trip type: Travelled with family
Thank sensorymemory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Boston - Marlborough, responded to this reviewResponded 23 July 2018

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We will share your compliments with them. Thanks for choosing our hotel, and we look forward to welcoming you back soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2018

I have stayed in several Extended Stays, and really like their value. But this hotel is on a lower level. I am surprised that the corporate office has not pulled the franchise. It is dirty, run down, all the garbage cans were overflowing. No one here really cares. I would not stay here again.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank MGWSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Boston - Marlborough, responded to this reviewResponded 20 July 2018

Michael, please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2018

The Lobby was dirty, looked like the carpet hadn't been vacuumed in weeks. The sheets on my bed had very large brown stains all over them, and the "non smoking wing" smelled like marijuana. Overall a very poor experience, I will not be staying in any of their properties again.

Date of stay: April 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank skippydel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Boston - Marlborough, responded to this reviewResponded 14 April 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
Hotel Management

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Reviewed 9 April 2018

Adequate for what the hotel represents but if you're looking for something fancy this isn't it. This is a great place to save some money during your trip. Staying in an efficiency allows you to cook for yourself and save on those expensive meals out.

Date of stay: April 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Gail S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Boston - Marlborough, responded to this reviewResponded 9 April 2018

Gail, thank you for choosing us for your needs. We are pleased to read you liked having a fully equipped kitchen in your room and that you found us to be a good value. We hope you will consider returning to our hotel on your next visit to this area.

Sincerely,
Hotel Management

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Reviewed 20 March 2018

breakfast is advertised, but its just coffee, muffins and granola bars. other than that, you are very central to entertainment, banks, shopping and restaurant. All with many options within less than a mile. This location is immediately of 495, so extremely easy to get of an on the highway.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank pablodM6926IU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Boston - Marlborough, responded to this reviewResponded 21 March 2018

Thanks for evaluating your experience at our hotel. We are pleased to read you found us to be a good value and liked our location. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city.

Sincerely,
Hotel Management

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