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All reviews guest laundry huge room would definitely stay here again recommend this hotel room was very clean and comfortable boston airport check in was easy excellent stay exercise room hot breakfast the staff was friendly and helpful indoor pool stayed here for one night front desk staff great place to stay enjoyed our stay up to date
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Reviewed 14 August 2018

Second time staying here. Clean, modern, friendly registration desk (Allaan very helpful), rooms very Quiet, etc etc. Top notch place. Surprisingly affordable. Continental breakfast very nice with variety, eating area spacious and clean. Close to Boston, Gloucester, Salem, etc. Large, well lit free parking. Total winner of a hotel.

Room Tip: Our experience, two stays, both sides were very quiet.
Stayed: August 2018, travelled with family
Thank SensibleDon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this reviewResponded 16 August 2018

Thank you very much for both choosing to return to stay with us and also for writing such a great review of us, we really appreciate this gesture. We realize there are many options when choosing your hotel in this area and we are so happy you tried us not once, but twice and enjoyed both stays. Thanks again for sharing your experience, and hopefully we'll see you for a third visit in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2018

we decided to head out to the coast at the last minute. this is a highly traveled area so we knew it would be hard to find a place to stay. they went out of their way to provide us with the room we needed. the hotel was very clean and organized. the staff was very helpful and we were close to our destination. the online booking service was very courteous and helpful and fulfilled all of our needs.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Marc B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this reviewResponded 16 August 2018

We are so pleased you chose to stay with us and that you were happy with your stay. Thank you so much for your kind words about our helpful staff and that you found our hotel clean and organized. It is so nice to know what we're doing had a positive impact on you. Thanks for taking the time to write this review. We appreciate it and look forward to your next visit.

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Reviewed 12 August 2018 via mobile

Stayed 2 nights. We wanted to be out of Boston, but still close enough to visit if we wanted, and close to Salem. Rooms are nice, staff are friendly and helpful, good breakfast. Would stay here again for sure.

Stayed: August 2018, travelled as a couple
Thank Ari W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this reviewResponded 16 August 2018

Thank you for trying us, we're very pleased you enjoyed your stay here. We appreciate your kind words about our staff and our facility.
We look forward to your next stay already.

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Reviewed 9 August 2018

Very nice accommodations, beds are extremely comfortable. The location is a little confusing at first but old New England towns have a lot of character and few straight roads. This was a good location for us since we were doing a conference at Gordon College and wanted something more comfortable than dorm housing. Overall a very good stay and reasonable value/

  • Stayed: July 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Everett E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad H, General Manager at Best Western Plus North Shore Hotel, responded to this reviewResponded 12 August 2018

I appreciate the kind write up but giving us the 1 dot rating I think was the opposite of what you intended. Hopefully our accommodations and service was really a 5 dot stay for you.

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Reviewed 8 August 2018

Stayed 1 night, on our way back from Maine vacation. Since this is newly renovated, we expected but sis not get basic hotel room features. First, the bathroom: not towel bars or hooks, just 3 wooden shelves piled with towels. Place to hang wet hand towels? No. Place to hang wet bath towels? Not in the bathroom-we used the handles on the dresser in the room. Luggage racks? Nope. When we asked front desk, were told nobody has ever asked for a luggage rack before. Guess that explains why one of our beds covered in gritty dirt-the last guest used it as a luggage rack. The hot breakfast was not the worst but eggs were just those disks used to make egg sandwiches. Only put out flavored creamers for coffee and tea (used milk put out for cereal). Can't recommend this - just too annoying about room basics and overall cleanliness.

Stayed: July 2018, travelled with family
Thank Maggie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad H, Manager at Best Western Plus North Shore Hotel, responded to this reviewResponded 9 August 2018

We are sorry to hear that we failed you on your recent visit. We do apologize that you were not given proper information regarding towel hooks and luggage racks. We do have a soft top luggage rack located in between the chest of drawers and wardrobe in all of our rooms. Our hooks for wet bathing suits and towels are located on the back of the bathroom door. Please note that we will have maintenance ensure that this is the case so that another guest is not upset or disappointed. We appreciate you bringing this to our attention. Our staff have reviewed your feedback to ensure that they are aware of all amenities in our room and to also ensure that they give out the correct information. Thank you again for your feedback and we do hope that you give us another try to improve on this score in the near future.

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