Name: The absolute worst all inclusive I’ve ever stayed at by far. It’s not even close.
Item: Catalonia Playa Maroma
Rating: 1
Author: Mongold1

6 - 11 of 12,361 reviews

JeremyY108

Saint-Claude, Guadeloupe

10399

Reviewed 4 weeks ago via mobile

Very decent experience

Overall I like the hotel. I liked the setting in nature and the animals such as the coatis roaming around freely in the jungle between the lobby and the room. The room was very nice and very comfortable, with feee water and complimentary drinks in the fridge. I wish the fridge would have been refilled during the trip.
I really enjoyed the a la carte restaurants the food was great and so was the service. I was not as big a fan of the buffet where the food was not Mexican enough for me, too international like pizza pasta and burger.
I was happier with the tacos al pastor and the quesabirria at the beach but it would have liked more choice.
Another thing I think could improve would be to refresh some of the equipment. The tennis rackets for instance were a little. Tired
The staff was really nice and friendly.

Room tip: Make sure to book a la carte restaurants

Date of stay: August 2024

Ask JeremyY108 about Catalonia Playa Maroma

Thank JeremyY108

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hi Jeremy! Thank you for sharing your detailed feedback. We’re glad you enjoyed the natural setting and the animals. Your suggestions about the buffet and equipment are valuable, and we’ll look into these areas for improvement. It's great to hear that the a la carte restaurants and the staff made your stay enjoyable. We hope to welcome you back for an even better experience next time!

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Leslie C

Reviewed 4 weeks ago

First time trip to Cancun!

Service was excellent! I went to the Alegria Spa. Had a fabulous massage and facial with Rosely! She was fantastic, professional and kind! I would highly recommend!

All of the staff was very professional and very kind. Full service, very relaxing, wonderful entertainment.

It was my first time in Cancun! It was a beautiful experience. I will definitely be returning!

Date of stay: August 2024

Ask Leslie C about Catalonia Playa Maroma

Thank Leslie C

Hi Leslie! Thank you for sharing your first-time experience in Cancun. We’re thrilled to hear that you enjoyed the excellent service at Alegria Spa, especially with Rosely. We’re so glad your stay was relaxing and full of wonderful entertainment. We can’t wait to welcome you back for another beautiful experience!

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Savannah F

Fort Worth, Texas

Reviewed 4 weeks ago

False advertisement

It’s false advertising the whole website. Customer service at its worse. Even the workers are not happy. Buffet is the same food every day breakfast lunch and dinner. We were there for 8 days and we NEVER able to talk to the supervisor only managers and still no help. We even told them to just refund our money for the reminder of our trip and we would gladly leave. The PRIVILEGE package it’s just a scam there is no 24hr room service because there is no cooks after 10:30pm so you only get a jail sandwich after 10:30pm and I have pictures with timestamps . They didn’t want to serve use out in the beach where it’s the privilege area. We never got the right room of the privilege area, no slippers, no robles, air was not working and never went to check on it or was fix . “Nightclub” is lame it’s got no air conditioning.

Room tip: We think they pay for the good rating even the workers would admit that it’s a scam

Date of stay: July 2024

Ask Savannah F about Catalonia Playa Maroma

1 Thank Savannah F

We sincerely apologize for the disappointing experience you had during your stay. Your feedback is incredibly valuable to us, and it's clear that we did not meet your expectations, especially regarding the Privilege category and Customer Service. We are particularly concerned about the issues you faced with the room, amenities, and the lack of responsiveness from our team. This is not the level of service we strive to provide. We would like to investigate these matters further and ensure that appropriate actions are taken. Please reach out to us directly, and we will do our best to address your concerns and work towards a resolution.

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myalx3

Reviewed 4 August 2024

Look else where

Extremely small resort. There is only 1 very small pool that gets over crowed with kids and drunks. The food is awful and the buffet is the only place that doesn't require a reservation and there was no variety. I'm not sure how this resort is a 5 star. The privilege is no privilege and a waste of money. The beach area the chairs are all side by side with no room and privilege is even worse. When the restaurants are closed all you have access to are crepes which is extremely weird. There's absolutely nothing to do there. Privilege gets you the Beloved restaurant (that requires a dress code) but you have to walk around the pool past all the wild ppl. There's no point of really dressing up nice at this resort. It has a very cheap/low budget vibe. If you want to be in a crowded pool and just drink all day this is the spot.

Date of stay: July 2024

Ask myalx3 about Catalonia Playa Maroma

2 Thank myalx3

Thank you for sharing your candid feedback about your recent stay at Catalonia Yucatan Beach. I sincerely apologize for the disappointments you experienced, and I appreciate your insights as they help us improve our offerings.

I understand your concerns regarding the size of the resort and the overcrowding at the pool. It is important for our guests to enjoy a relaxing atmosphere, and I regret that this was not your experience. Your comments about the dining options and the variety of food will be taken into serious consideration as we work to enhance our culinary offerings.

I am sorry to hear that the Privileged package did not meet your expectations. We aim to provide our guests with a value-added experience, and I apologize that you felt this was not the case. Your feedback regarding the beach area and the availability of dining options will be reviewed to ensure we better cater to our guests' needs.

I regret that you found the atmosphere lacking in activities and enjoyment. We strive to create a vibrant environment for all our guests, and your insights will help us assess our entertainment offerings.

Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a much more enjoyable experience.

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marisagP4387DX

Brooklyn, New York

Reviewed 2 August 2024

Not the real info in the website

In their website they don't advertise that the day pass is 1500 pesos Mexicans approx us 100 it says 200 pesos Mexicans us 12 they don't advertise the beach close at 4 I took a taxi to get there arriving 330 pm I went for nothing not paying us 100 for 30 minutes .nothing of that says in website

Room tip: Come at 9am pay us 100 for the beach club this is real info no the lies in the web

Date of stay: August 2024

Ask marisagP4387DX about Catalonia Playa Maroma

1 Thank marisagP4387DX

Thank you for taking the time to share your feedback regarding your experience with the day pass at our resort. I sincerely apologize for the confusion and inconvenience you encountered regarding the pricing and the beach hours.

We strive to provide accurate and transparent information on our website, and I regret that you did not receive the information you expected regarding the day pass and beach access. I understand how frustrating it can be to arrive only to find that you had limited time to enjoy the facilities. Your comments will be addressed with our marketing team to ensure that all information is clear and accurately represented.

Thank you for bringing this to our attention, and I hope you will consider giving us another opportunity in the future to provide you with a more positive experience.

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