Service was excellent! I went to the Alegria Spa. Had a fabulous massage and facial with Rosely! She was fantastic, professional and kind! I would highly recommend!
All of the staff was very professional and very kind. Full service, very relaxing, wonderful entertainment.
It was my first time in Cancun! It was a beautiful experience. I will definitely be returning!
Hi Leslie! Thank you for sharing your first-time experience in Cancun. We’re thrilled to hear that you enjoyed the excellent service at Alegria Spa, especially with Rosely. We’re so glad your stay was relaxing and full of wonderful entertainment. We can’t wait to welcome you back for another beautiful experience!
It’s false advertising the whole website. Customer service at its worse. Even the workers are not happy. Buffet is the same food every day breakfast lunch and dinner. We were there for 8 days and we NEVER able to talk to the supervisor only managers and still no help. We even told them to just refund our money for the reminder of our trip and we would gladly leave. The PRIVILEGE package it’s just a scam there is no 24hr room service because there is no cooks after 10:30pm so you only get a jail sandwich after 10:30pm and I have pictures with timestamps . They didn’t want to serve use out in the beach where it’s the privilege area. We never got the right room of the privilege area, no slippers, no robles, air was not working and never went to check on it or was fix . “Nightclub” is lame it’s got no air conditioning.
We sincerely apologize for the disappointing experience you had during your stay. Your feedback is incredibly valuable to us, and it's clear that we did not meet your expectations, especially regarding the Privilege category and Customer Service. We are particularly concerned about the issues you faced with the room, amenities, and the lack of responsiveness from our team. This is not the level of service we strive to provide. We would like to investigate these matters further and ensure that appropriate actions are taken. Please reach out to us directly, and we will do our best to address your concerns and work towards a resolution.
Extremely small resort. There is only 1 very small pool that gets over crowed with kids and drunks. The food is awful and the buffet is the only place that doesn't require a reservation and there was no variety. I'm not sure how this resort is a 5 star. The privilege is no privilege and a waste of money. The beach area the chairs are all side by side with no room and privilege is even worse. When the restaurants are closed all you have access to are crepes which is extremely weird. There's absolutely nothing to do there. Privilege gets you the Beloved restaurant (that requires a dress code) but you have to walk around the pool past all the wild ppl. There's no point of really dressing up nice at this resort. It has a very cheap/low budget vibe. If you want to be in a crowded pool and just drink all day this is the spot.
Thank you for sharing your candid feedback about your recent stay at Catalonia Yucatan Beach. I sincerely apologize for the disappointments you experienced, and I appreciate your insights as they help us improve our offerings.
I understand your concerns regarding the size of the resort and the overcrowding at the pool. It is important for our guests to enjoy a relaxing atmosphere, and I regret that this was not your experience. Your comments about the dining options and the variety of food will be taken into serious consideration as we work to enhance our culinary offerings.
I am sorry to hear that the Privileged package did not meet your expectations. We aim to provide our guests with a value-added experience, and I apologize that you felt this was not the case. Your feedback regarding the beach area and the availability of dining options will be reviewed to ensure we better cater to our guests' needs.
I regret that you found the atmosphere lacking in activities and enjoyment. We strive to create a vibrant environment for all our guests, and your insights will help us assess our entertainment offerings.
Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a much more enjoyable experience.
In their website they don't advertise that the day pass is 1500 pesos Mexicans approx us 100 it says 200 pesos Mexicans us 12 they don't advertise the beach close at 4 I took a taxi to get there arriving 330 pm I went for nothing not paying us 100 for 30 minutes .nothing of that says in website
Thank you for taking the time to share your feedback regarding your experience with the day pass at our resort. I sincerely apologize for the confusion and inconvenience you encountered regarding the pricing and the beach hours.
We strive to provide accurate and transparent information on our website, and I regret that you did not receive the information you expected regarding the day pass and beach access. I understand how frustrating it can be to arrive only to find that you had limited time to enjoy the facilities. Your comments will be addressed with our marketing team to ensure that all information is clear and accurately represented.
Thank you for bringing this to our attention, and I hope you will consider giving us another opportunity in the future to provide you with a more positive experience.
Hello, I've been to Catalonia Playa Maroma and and I have to say that the service has gone from bad to worse, I am allergic to dairy products and even though I've told the not to include them, I've had some bad consequences sue to it's lack of attention, moreover, the restrooms that are at the main entrance, always are dirty and smell horrible, if you speak Spanish sadly, they don't care about you, they just care about foreign people and the animation people are the worst, the thing is they discriminate a lot , the staff in general don't care about dirty dishes and customers' needs, its has been a really bad experience, as etc members, the experience is not as promised
Thank you for sharing your experience at Catalonia Playa Maroma. I sincerely apologize for the issues you encountered during your stay, particularly regarding your dietary restrictions and the cleanliness of the facilities.
I am very sorry to hear about the lack of attention to your allergy needs. Your health and safety are our top priorities, and I regret that we did not meet your expectations in this regard. I will ensure that your feedback is addressed with our culinary team to improve communication and care for guests with dietary restrictions.
Additionally, I apologize for the condition of the restrooms and for the perception of discrimination you experienced. We strive to provide a welcoming and inclusive environment for all our guests, regardless of their background, and I am disappointed to learn that we fell short during your visit. Your feedback regarding the staff's attentiveness will be addressed with our management team to ensure that all guests receive the high level of service they deserve.
Thank you once again for your valuable feedback. We appreciate your loyalty as ETC members, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.
