Thank you for sharing your candid feedback about your recent stay at Catalonia Yucatan Beach. I sincerely apologize for the disappointments you experienced, and I appreciate your insights as they help us improve our offerings.

I understand your concerns regarding the size of the resort and the overcrowding at the pool. It is important for our guests to enjoy a relaxing atmosphere, and I regret that this was not your experience. Your comments about the dining options and the variety of food will be taken into serious consideration as we work to enhance our culinary offerings.

I am sorry to hear that the Privileged package did not meet your expectations. We aim to provide our guests with a value-added experience, and I apologize that you felt this was not the case. Your feedback regarding the beach area and the availability of dining options will be reviewed to ensure we better cater to our guests' needs.

I regret that you found the atmosphere lacking in activities and enjoyment. We strive to create a vibrant environment for all our guests, and your insights will help us assess our entertainment offerings.

Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a much more enjoyable experience.

Thank you for taking the time to share your feedback regarding your experience with the day pass at our resort. I sincerely apologize for the confusion and inconvenience you encountered regarding the pricing and the beach hours.

We strive to provide accurate and transparent information on our website, and I regret that you did not receive the information you expected regarding the day pass and beach access. I understand how frustrating it can be to arrive only to find that you had limited time to enjoy the facilities. Your comments will be addressed with our marketing team to ensure that all information is clear and accurately represented.

Thank you for bringing this to our attention, and I hope you will consider giving us another opportunity in the future to provide you with a more positive experience.

Thank you for sharing your experience at Catalonia Playa Maroma. I sincerely apologize for the issues you encountered during your stay, particularly regarding your dietary restrictions and the cleanliness of the facilities.

I am very sorry to hear about the lack of attention to your allergy needs. Your health and safety are our top priorities, and I regret that we did not meet your expectations in this regard. I will ensure that your feedback is addressed with our culinary team to improve communication and care for guests with dietary restrictions.

Additionally, I apologize for the condition of the restrooms and for the perception of discrimination you experienced. We strive to provide a welcoming and inclusive environment for all our guests, regardless of their background, and I am disappointed to learn that we fell short during your visit. Your feedback regarding the staff's attentiveness will be addressed with our management team to ensure that all guests receive the high level of service they deserve.

Thank you once again for your valuable feedback. We appreciate your loyalty as ETC members, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.