In their website they don't advertise that the day pass is 1500 pesos Mexicans approx us 100 it says 200 pesos Mexicans us 12 they don't advertise the beach close at 4 I took a taxi to get there arriving 330 pm I went for nothing not paying us 100 for 30 minutes .nothing of that says in website
Thank you for taking the time to share your feedback regarding your experience with the day pass at our resort. I sincerely apologize for the confusion and inconvenience you encountered regarding the pricing and the beach hours.
We strive to provide accurate and transparent information on our website, and I regret that you did not receive the information you expected regarding the day pass and beach access. I understand how frustrating it can be to arrive only to find that you had limited time to enjoy the facilities. Your comments will be addressed with our marketing team to ensure that all information is clear and accurately represented.
Thank you for bringing this to our attention, and I hope you will consider giving us another opportunity in the future to provide you with a more positive experience.
Hello, I've been to Catalonia Playa Maroma and and I have to say that the service has gone from bad to worse, I am allergic to dairy products and even though I've told the not to include them, I've had some bad consequences sue to it's lack of attention, moreover, the restrooms that are at the main entrance, always are dirty and smell horrible, if you speak Spanish sadly, they don't care about you, they just care about foreign people and the animation people are the worst, the thing is they discriminate a lot , the staff in general don't care about dirty dishes and customers' needs, its has been a really bad experience, as etc members, the experience is not as promised
Thank you for sharing your experience at Catalonia Playa Maroma. I sincerely apologize for the issues you encountered during your stay, particularly regarding your dietary restrictions and the cleanliness of the facilities.
I am very sorry to hear about the lack of attention to your allergy needs. Your health and safety are our top priorities, and I regret that we did not meet your expectations in this regard. I will ensure that your feedback is addressed with our culinary team to improve communication and care for guests with dietary restrictions.
Additionally, I apologize for the condition of the restrooms and for the perception of discrimination you experienced. We strive to provide a welcoming and inclusive environment for all our guests, regardless of their background, and I am disappointed to learn that we fell short during your visit. Your feedback regarding the staff's attentiveness will be addressed with our management team to ensure that all guests receive the high level of service they deserve.
Thank you once again for your valuable feedback. We appreciate your loyalty as ETC members, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.
My husband and I came here for our honeymoon and we were blown away at how fabulous this resort was. The service was excellent, the hotel was especially clean and ready for us. The staff was wonderful and the food was fabulous. We had our favorite spots, including Bloved, Toscana, and Ayami. We also loved the spa and Aromas coffee shop! Some especially wonderful staff were Quirino and Bernabe at Bloved; Teodoro and Isaiah as Toscana, Cleo and Araceli at the Spa, and all of the baristas at Aroma coffee. We loved this vacation and had an amazing honeymoon because of this awesome resort! The beach was also beautiful and clean. We did not want to leave and we are already looking forward to the next vacation here.
Hi Kathleen,
Thank you for choosing our resort for your honeymoon. We're thrilled to hear that you and your husband had a fabulous stay, enjoying our service, cleanliness, and dining options. It's wonderful to know that Quirino, Bernabe, Teodoro, Isaiah, Cleo, Araceli, and our Aroma baristas made your stay memorable. We look forward to welcoming you back for another amazing vacation!
Best regards,
Catalonia Playa Maroma
I was in catalunia hotel in july 2024.
Room was comfortable, clean and spacious.
Food was good, lots of choice every day and they can offer solution if you have some allergy.
Animators were present, engaging but respecting your space.
I really want to thank Emanuela and Davide ( Francorosso team) and Alan and Romario( Catalunia staff).
they were special.
Hi Samuele,
Thank you for your review. We're pleased to hear that you enjoyed your stay in July 2024, finding the room comfortable, the food diverse, and the entertainment engaging. We appreciate your kind words about Emanuela, Davide, Alan, and Romario. We hope to welcome you back soon!
Best regards,
Catalonia Playa Maroma
The comfiest bed and pillows I've ever slept on! Staff extremely friendly. Absolutely stunning resort! Don't listen to negative feedback. Food hood, beach Absolutely stunning! Would definitely return and highly recommended! The privilege rooms perfect, great location on the resort. The grill and Japanese restaurant excellent! Mexican least favourite! Food vans great snacks! Drinks great! Mini variety re stocked regularly. The only negative is the pool! It's too warm no way of colling off but we spent every day at the beach, lovely breeze!
Hello Sarah,
Thank you for your detailed review. We are pleased to hear that you found the beds and pillows extremely comfortable and appreciated the friendliness of our staff. We're glad you enjoyed the stunning resort, the food, and the various amenities. We apologize for the warm pool, but are happy to know you enjoyed the beach. We hope to welcome you back soon!
Best regards
