Recently stayed here for a week with my wife and daughters. If you read a lot of the reviews for this place, you will see they are all over the map. I would give it a solid 7 out of 10. Not excellent (although it could be) but well above average and a great value if you are travelling with your family.
ROOMS- We stayed in Buildings 4 & 5, both Privileged. You will see varying reviews on whether it's worth it for Privileged and in my opinion, it is. Rooms were pretty nice and the AC was cold. Power went out in our daughter's room one day but they addressed it quickly. The only negative I can mention is the housekeeping was very spotty as we had to call the front desk several times for wash cloths and towels.
BEACH- The chairs were set up underneath clusters of palm trees and provided the perfect amount of shade. This is also another nice perk of Privileged, had it's own section and was never crowded while the other side was pretty packed each day. The water was beautiful the first half of the trip and had tons of seaweed on the back half. This isn't the resort's fault BUT both resorts on each side of us were much clearer.
FOOD- Overall wasn't bad, the only two places we were disappointed was the Mexican(go figure) and the Buffet. The Buffet was really hit or miss. The B'loved(privileged) place was solid, especially for breakfast. Really enjoyed the steakhouse, Italian and the Hibachi. Kids ordered room service quite a bit and the food trucks were great for lunch.
SERVICE- Outside of a couple people, the staff was VERY friendly and helpful. Drink service at the beach was hot & cold. Very good 70% of the time and non existent for the other 30%.
The entertainment was so-so but can say they tried really hard. If you have read any of these reviews you will know about the coati. If you have food, you have to stay with it for the duration as I saw several going through other peoples beach and pool bags. Outside of that, they arent overly bothersome. There is a monkey that lives on the property and is people friendly. Overall a very relaxing trip and would come back if it was the 4 of us. But if it was just my wife and I, would probably opt for Secrets next door.
