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Patti S
Chesterton, Indiana

Outstanding Stay

5.0 of 5 bubblesReviewed 22 Jun 2024
We had an amazing stay. The food, especially the buffet was exceptional. The beach was cleaned regularly and plenty of chairs, etc to relax. The pool was clean and again, plenty of chairs. The overall resort and grounds were clean and well attended. The room was excellent. We would absolutely stay again.
Date of stay: June 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Playa Maroma, responded to this review
Responded 26 Jun 2024
Dear Patti,

We are very excited to receive these words and confirm that your stay has been everything you expected. At Catalonia Playa Maroma, we strive every day to meet the expectations of all our guests and knowing that we have achieved this goal with you fills us with satisfaction.

Hope to see you soon,
Catalonia Playa Maroma.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (12,362)
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Reviewed 18 June 2024

A very pleasant place to relax with the family, with an excellent swimming pool and a spectacular beach. The whole team is spectacular.
I highly recommend it.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank soniamramalho
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Playa Maroma, responded to this reviewResponded 20 June 2024
Google Translation

Olá soniamramalho! Ficamos muito felizes em saber que você teve uma estadia agradável e relaxante com sua família. Obrigado por recomendar nosso hotel e destacar nossa equipe espetacular, a piscina excelente e a praia espetacular. Esperamos recebê-los novamente em breve para mais momentos memoráveis. Até breve!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2024

Recently stayed here for a week with my wife and daughters. If you read a lot of the reviews for this place, you will see they are all over the map. I would give it a solid 7 out of 10. Not excellent (although it could be) but well above average and a great value if you are travelling with your family.

ROOMS- We stayed in Buildings 4 & 5, both Privileged. You will see varying reviews on whether it's worth it for Privileged and in my opinion, it is. Rooms were pretty nice and the AC was cold. Power went out in our daughter's room one day but they addressed it quickly. The only negative I can mention is the housekeeping was very spotty as we had to call the front desk several times for wash cloths and towels.

BEACH- The chairs were set up underneath clusters of palm trees and provided the perfect amount of shade. This is also another nice perk of Privileged, had it's own section and was never crowded while the other side was pretty packed each day. The water was beautiful the first half of the trip and had tons of seaweed on the back half. This isn't the resort's fault BUT both resorts on each side of us were much clearer.

FOOD- Overall wasn't bad, the only two places we were disappointed was the Mexican(go figure) and the Buffet. The Buffet was really hit or miss. The B'loved(privileged) place was solid, especially for breakfast. Really enjoyed the steakhouse, Italian and the Hibachi. Kids ordered room service quite a bit and the food trucks were great for lunch.

SERVICE- Outside of a couple people, the staff was VERY friendly and helpful. Drink service at the beach was hot & cold. Very good 70% of the time and non existent for the other 30%.

The entertainment was so-so but can say they tried really hard. If you have read any of these reviews you will know about the coati. If you have food, you have to stay with it for the duration as I saw several going through other peoples beach and pool bags. Outside of that, they arent overly bothersome. There is a monkey that lives on the property and is people friendly. Overall a very relaxing trip and would come back if it was the 4 of us. But if it was just my wife and I, would probably opt for Secrets next door.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Binx1371
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Playa Maroma, responded to this reviewResponded 20 June 2024

Hi! Thank you for your detailed review. We’re glad to hear that you and your family had a good stay overall. We appreciate your feedback on the rooms, beach, food, and service. We will work on the areas that need improvement. We hope to welcome you back for another family vacation. See you soon!

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Reviewed 10 June 2024

My third time in a Catalonia hotel and loved every single minute of it.
Best hotel ever - period.
Food, bars, rooms, activites - everything is excellent here

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank elegan4377
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Playa Maroma, responded to this reviewResponded 20 June 2024

Hi! Thank you for your wonderful review. We’re thrilled to hear that you loved your third stay with us. We appreciate your kind words about our food, bars, rooms, and activities. Looking forward to welcoming you back for another excellent stay. See you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2024

Family rooms are small and outdated,drinks are cheap and you gotta pay if yo want a decent make ,poor entertainment ,service at the pool bar is poor even after you tip them,.
I would recommend the Grill restaurant as good quality food and great service .Hamburgers and fish tacos by the pool are nice.
No lamb,steaks or sea food at the buffet restaurant ,poor evening entertainment for families with kids or should I say non existent .Gotta wait 10 minutes for a cappuccino in the buffet ,no coffee machines so people can help themselves ,full of sea weed on the beach,children couldn’t play because of tractors cleaning it constant .Always a long queue at the bar by the pool .

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank johnyF9701YZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Playa Maroma, responded to this reviewResponded 26 July 2024

Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations. We appreciate your comments, as they help us to identify areas for improvement.

We are pleased to hear that you enjoyed the Grill restaurant and found the hamburgers and fish tacos by the pool to your liking. We will pass along your positive feedback to the team.

However, we regret that other aspects of your stay were not satisfactory. Here’s how we plan to address your concerns:

Family Rooms: We understand that the size and condition of the rooms were not up to your expectations. We are currently evaluating our room renovation plans and will consider your feedback as part of this process.

Drink Quality: We are sorry to hear that the quality of the drinks did not meet your standards. We will review our beverage offerings and consider how we can improve both the quality and variety of our drinks.

Food Variety and Buffet: We apologize for the limited food options at the buffet restaurant. Your comments will be taken into account as we work to diversify our menu and enhance the dining experience.

Entertainment: We regret that the entertainment did not meet your expectations. We will review our entertainment program to ensure it is engaging and suitable for families with children.

Service at the Pool Bar: It’s disappointing to hear that the service at the pool bar was poor despite your efforts to provide tips. We will address this with our team to ensure better service moving forward.

Beach Maintenance: We understand your concerns about the seaweed on the beach and the impact on your children’s enjoyment. We will look into improving our beach maintenance procedures to minimize disruption and ensure a cleaner environment.

Coffee Service: We acknowledge that waiting for a cappuccino can be inconvenient. We will explore options to improve our coffee service to better meet the needs of our guests.

Thank you again for your valuable feedback. We hope you might consider giving us another chance to provide you with a more enjoyable experience in the future.

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Reviewed 6 June 2024 via mobile

Fantastic beach destination! Currently enjoying a 9 day vacation here. Food (buffet and a la cartes) is fresh, excellent quality, and great variety. Service is amazing, friendly staff. Beautiful beach, well maintained (the days when sargasso comes on shore it’s quickly removed). Plenty of loungers with lots of shade. Clean rooms, clean common areas, great views everywhere with beautiful garden areas and spectacular beach. Will definitely be back. Pool is nice, lots of activities throughout the day, but beach is the highlight here. Love the Catalonia Playa Maroma.

Date of stay: June 2024
Trip type: Travelled with friends
1  Thank Sherpa56253932828
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Playa Maroma, responded to this reviewResponded 11 June 2024

Dear guest,

Thank you for taking the time to tell us about your recent stay at our hotel. We are very happy to know that you enjoyed Catalonia Playa Maroma and that we met your needs and expectations in general.

Thank you for choosing our hotel as your destination in the Caribbean and we hope to see you again very soon.

Best regards,
Catalonia Playa Maroma.

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