Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations. We appreciate your comments, as they help us to identify areas for improvement.

We are pleased to hear that you enjoyed the Grill restaurant and found the hamburgers and fish tacos by the pool to your liking. We will pass along your positive feedback to the team.

However, we regret that other aspects of your stay were not satisfactory. Here’s how we plan to address your concerns:

Family Rooms: We understand that the size and condition of the rooms were not up to your expectations. We are currently evaluating our room renovation plans and will consider your feedback as part of this process.

Drink Quality: We are sorry to hear that the quality of the drinks did not meet your standards. We will review our beverage offerings and consider how we can improve both the quality and variety of our drinks.

Food Variety and Buffet: We apologize for the limited food options at the buffet restaurant. Your comments will be taken into account as we work to diversify our menu and enhance the dining experience.

Entertainment: We regret that the entertainment did not meet your expectations. We will review our entertainment program to ensure it is engaging and suitable for families with children.

Service at the Pool Bar: It’s disappointing to hear that the service at the pool bar was poor despite your efforts to provide tips. We will address this with our team to ensure better service moving forward.

Beach Maintenance: We understand your concerns about the seaweed on the beach and the impact on your children’s enjoyment. We will look into improving our beach maintenance procedures to minimize disruption and ensure a cleaner environment.

Coffee Service: We acknowledge that waiting for a cappuccino can be inconvenient. We will explore options to improve our coffee service to better meet the needs of our guests.

Thank you again for your valuable feedback. We hope you might consider giving us another chance to provide you with a more enjoyable experience in the future.

Dear guest,

Thank you for taking the time to tell us about your recent stay at our hotel. We are very happy to know that you enjoyed Catalonia Playa Maroma and that we met your needs and expectations in general.

Thank you for choosing our hotel as your destination in the Caribbean and we hope to see you again very soon.

Best regards,
Catalonia Playa Maroma.

Hi! Thank you for your feedback. We’re glad you had an excellent experience overall. We will look into improving the air conditioning in the lobby theater and addressing the pool temperature. We hope to welcome you back soon for a more comfortable stay. See you soon!