All staff was polite respectful and very helpful thank u I had an excellent experience but the hotel need to have ac at the lobby theater. The pool water was extremely hot need to fix that it feel like a jacuzzi instead of a pool
Hi! Thank you for your feedback. We’re glad you had an excellent experience overall. We will look into improving the air conditioning in the lobby theater and addressing the pool temperature. We hope to welcome you back soon for a more comfortable stay. See you soon!
Hotel was super clean, and staff was super friendly and not pushy. Food was not my favorite, but that's mostly due to a difference in how I like my food seasoned. The pool was amazing, and staff always ready to hand you your next drink. The beach was also beautiful. The volleyball court does seem to go to waste though as I didn't see anyone playing at any point.
I am also not a club person, but they do have a club inside the hotel. However, the one time we went, it was pretty dead, so keep that in mind. I would definitely go back for another vacation!
Hi! Thank you for your review. We're glad to hear that you found the hotel clean and the staff friendly. We appreciate your feedback on the food seasoning and the volleyball court. We hope to welcome you back for another vacation soon!
Me and my husband went back here for the 2nd time on the 8th April for 2week, we thought it was lovely first time round but as we had just come out of covid and going back it offered so much more this time. We were In the premium room (different to privileged) and it was lovely spacious and the beds and pillows are just the comfiest ever, they were cleaned every day and were absolutely spotless. Food was delicious something for everyone , so many options to choose from a special big shout out to Abel in the restaurant he was so attentive, knowledgeable a true gentleman, all the staff were so polite and helpful wherever they worked. The Entertainment at night was Excellent the singers , band and dancers did a fantastic job especially loved Boogie and Rock nights. If I had to change anything it would just be nightclub could just do a wider genre of songs to suit all tastes. The hotel is situated on the most beautiful white talcum powder beach and turquoise sea. It really is the most perfect place and we will definitely be back ❤️
Dear Beverley,
Thank you for taking the time to tell us about your recent stay at our hotel. We are very happy to know that you enjoyed Catalonia Playa Maroma and that we met your needs and expectations in general.
Thank you for choosing our hotel as your destination in the Caribbean and we hope to see you again very soon.
Best regards,
Catalonia Playa Maroma.
Overall great resort. We went in end of the May for 10 days with 2 kids (8 and 5 year old). They loved the kids club. The walk from the lobby to beach about 5-7 min walk, I timed it. Which is not bad at all.
Check in was super fast and what surprised me is that we never were bothered by timeshare, thank you for that.
We got a good deal on this resort, so for the money it was good.
Beach was really good, clean and nice sand, a lot of shade and beds to chose. One of the best beaches, that alone gets 4 stars for us. Seaweed was at the minimal, so that was nice. They do clean it every day. Water was beautiful.
Food: buffet is ok, my theory is that they cater toward French and Italian people, so menu is slightly different? But I could be wrong. We were never hungry but food choice is just ok. Pizza in buffet is really good, better than by the beach.
Burgers surprisingly we're good.
We liked the grill and Italian, didn't go to others. Scheduling restaurant was never an issue
Beautiful resort, a lot of animals, trees.
We stayed in 2220 room, ac worked really well, we actually turned it down because we were too cold. Room were nice, no complaints there
Entertainment was good for the kids, I personally don't care much usually.
Pool is big and didn't feel crowded but the water for some reason is warm. You get used to it but sometimes wanted cooler water.
Resort is on the smaller side I would say, it's quite, great for family or just to chill. We loved it. There were bunch of French, Italian and Spanish people, not much Americans. Staff spoke English with no problem.
We definitely would not mind coming back. It's all about price I think. Shout out to Niko? French guy who works there
It's all how you prepare yourself, if you positive you will like it if you negative, you will always find things to complain. For People who travel to Mexico and other resorts alot it could be good and bad experience since you always compare to others hotels, but the question is, if you liked the other one why you didn't go back to that hotel? Because you wanted to try others or it was cheaper. If you trying it, be open minded, if it's money thing, then rate accordingly.
Dear guest,
Thank you for your wonderful review. It has been an honor to have you as our distinguished guest and be part of your vacation.
Our main goal is to provide the best guest experience and we are glad to know that we were able to exceed your expectations. We look forward to your future visit in order to create another wonderful holiday for you.
Cordially,
Catalonia Playa Maroma.
At Catalonia, we found paradise. Great value for the money. The place is very clean, the beds are comfortable, the food is great, the entertainment and activities are exquisite and the staff is precious. We highly recommend this pearl of Mexico.
Dear Diane,
We are very excited to receive these words and confirm that your stay has been everything you expected. At Catalonia Playa Maroma, we strive every day to meet the expectations of all our guests and knowing that we have achieved this goal with you fills us with satisfaction.
Hope to see you soon,
Catalonia Playa Maroma.
