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$396
Breakfast included
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Hampton
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Lori D
Lilburn, Georgia, United States

frustated

3.0 of 5 bubblesReviewed 4 weeks ago
We booked for 2 nights and when we went to check in ,the" check in lady "said since we booked through Hilton Honors that they could not cancel our 2nd night. She was very rude and not understanding. It was like $266 a night . She said I had to cancel by calling HiIton Honors . When I got to my room I called HH and I got a VA in India who could not help me since they were on a holiday over there. This took an hour of my time. The next morning we did talk to the manager of this hotel and she said no problem if we were checking out early they would refund the second night. They did give us credit. There is mexican right down the road , please share a meal ... big portions !!!!
Date of stay: April 2024
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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3 - 8 of 24 reviews
Reviewed 9 April 2024

My main complaint for this hotel is the cost! It cost us over $300 per night for a very "ordinary" hotel. The room was clean, but maid service has to be requested every day if you want it. There is a sliding door for the bathroom that provides very little privacy and no sound dampening, so make sure everyone staying in your room is very close! The "free" breakfast was honestly pretty awful. Mostly ate fruit and peanut butter - hard to mess those up. The final insult was the $5 / day "parking fee" for a hotel that is almost literally in the middle of nowhere. We enjoyed the Ark encounter, but if we come back, we will get a hotel a little farther away, and hopefully a lot cheaper!

Room tip: The parking lot connects with the Ark parking lot, so if you want to walk a little, you can save the $15 parking fee for the Ark Encounter.
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank sjergle91
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 December 2023 via mobile

We checked in just fine but had trouble regulating the heat. Finally felt it would be fine. At 2:45 a m. it started banging and rattling. Thermostat wouldn’t work and it was now 65 degrees. Called the desk which didn’t answer until the second time. They said they would have to contact their manager since we booked through a third party but she didn’t want us to stay in a room with no heat.
At 3:30 she just gave us a key to the room next door. We could still hear our old heater and the new room heat woke us up at 5. I know it’s only nine months old but really!! Didn’t give us a discount or anything. Very poor on their part.

Date of stay: December 2023
Trip type: Travelled as a couple
2  Thank Q9881NHjoanr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 October 2023

Except for one of the front desk staff member, all the others were very unfriendly. Also, since we travel with medicine, this is the first Hampton Inn that we have visited that couldn't/wouldn't store freezer packs in the kitchen freezer for our travel cooler. Told us that because of problems in the past, that the kitchen was locked up. The room refrigerator didn't have a freezer in the mini fridge which would have been great but it was just a regular fridge.

Date of stay: October 2023
    • Value
    • Location
    • Service
1  Thank JosephV53
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 October 2023 via mobile

This hotel is right next to the Ark Encounter & located in a quiet area. The main issue we encountered during our entire 2 week road trip was empty bottles of shampoo & body wash. I appreciate that Hampton wants to “go green” but at least train the staff to refill the bottles.

Overall, this is a great hotel. Very clean, the pool was great & the staff was kid friendly with activities like coloring pages, crayons & even a fun box with small pool items. It did get crowded during breakfast. The “business center” is a printer just off the breakfast area.

Date of stay: August 2023
Trip type: Travelled with family
1  Thank cakp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 September 2023

Beware of price changes from Monday to Wednesday as they did not honor the reservation quoted. I was over charged nearly $80! When I complained they were very dismissive! BEWARE! The Hotel itself is nice and clean. It's a shame that they overcharge you based on how may people are there? We will not stay at a Hampton again!

Date of stay: August 2023
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank 289allenh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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