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Reviewed 24 June 2018 via mobile

Am in town for work and am very grateful to Sara Brewer for making everything possible to fit us in and give us a place to stay feel comfortable while here. This is the cleanest most nicest hotels to stay in. Everything is is great condition and i feel safe staying here. And all for a fair price!

Stayed: June 2018, travelled on business
Thank franguz77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TGCHospitalityMgmt, Public Relations Manager at WoodSpring Suites Louisville Airport, responded to this reviewResponded 27 June 2018

Franguz77,

Wow, thank for the wonderful review.
We are the lucky ones, to have such an incredible team lead by Sara. Everyone takes pride in creating a warm and relaxing environment for each of our guests.
Thank you for choosing us and let us know if you need anything else during your stay.

Regarads,
Jill Taylor
Director of Marketing and Culture
TGC Hospitality Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2018

We were in town for basketball tournament at Kentucky Expo Center. Location was great, very close to Gate 6, easy enough to walk if desired. The room was very clean, very quiet. It was booked solid but would never have known, did not hear neighbors through walls or above us. Loved having a full refrigerator and microwave along with stove top if we wanted to cook. Although it is an extended stay facility so there was no coffee or breakfast, it did not bother us as we were within walking distance of fast food or other nice restaurants were a quick drive. Staff were friendly but not bothersome. I would recommend and return.

  • Stayed: April 2018, travelled with family
    • Location
    • Rooms
    • Service
1  Thank TwylaM14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TGCHospitalityMgmt, Public Relations Manager at WoodSpring Suites Louisville Airport, responded to this reviewResponded 1 May 2018

Thank you for taking time to provide us specific feedback on your stay.

You are correct, we are close to the Kentucky Expo Center and near the airport. We knew there would be a chance of hearing planes, trains and automobiles during any guest stay. However, our focus remains the same; a welcoming environment, a friendly smile, and a straightforward stay.

Although it does not sound like you utilized our kitchenette, it is great for those staying for an extended stay. Thank you for the kind review and recommending us.

Good luck in future basketball tournaments!

Regards,
Jill Taylor
Director of Marketing and Culture
TGC Hospitality Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2018 via mobile

We had roaches on bed and floor and fridge DO NOT STAY HERE!!! The place was horrible and nasty. Looks fooled me. I thought it was nice by the looks of it until we layed down to sleep and turned the light on and they were everywhere!!!

Stayed: April 2018, travelled with family
Thank lacey-han
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TGCHospitalityMgmt, Public Relations Manager at WoodSpring Suites Louisville Airport, responded to this reviewResponded 11 April 2018

Lacey-han,

I regret you had an uncomfortable experience. Our team strives to provide an environment where our guests can feel comfortable and relaxed and we fell short. I hope you notified our team, if not, please reach out to our hotel so we can due our due diligence.

I hope we have the opportunity to earn back your trust. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Safe travels,

Jill Taylor
Director of Marketing and Culture
TGC Hospitality Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2018

This is more of an extended stay place - primarily for lower income folks. It is a NO FRILLS facility, no room service, no toiletries, no coffee even in lobby. Hallway had very bad smell, and the room next to us played music till 4am, louder than a dance club . I would not take my family here ever.

Room Tip: Don't stay here with family
  • Stayed: March 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank Scott G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TGCHospitalityMgmt, Public Relations Manager at WoodSpring Suites Louisville Airport, responded to this reviewResponded 14 March 2018

Thank you for taking time to complete the survey and provide us with specific feedback about your stay.

We are an extended stay hotel and assist those who are needing temporary accommodations, i.e. contractors, business professionals and those experiencing life changing events. However, a portion of our guests are those who are here for just a few nights. This does not change our focus, we want to keep it simple: a welcoming environment, a friendly smile and a straightforward stay.

The safety of our guests and employees is extremely important to us. We have security cameras in various locations throughout our hotel. All of our properties you must have a keycard to access all entry doors, Suite doors, public access doors, and guest laundry.

We know an extended stay hotel is not for everyone, but if you are ever in need for somewhere to call home for a longer period of time I hope you will consider choosing us.

Regards,
Jill Taylor
Director of Marketing and Culture
TGC Hospitality Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2017 via mobile

We arrived in Louisville during a busy time, we were having a hard time finding a hotel for the week that didn't want to charge an arm and both legs. We finally stopped at WoodSpring Suites by the airport and managed to get a very good weekly rate. The outside was clean and looked very nice and our room was very clean. The kitchenette, bathroom and bed area all were spotless and I was very happy. The staff has all been very nice, especially Ms Heidi! Such a sweetheart! If you do stop in, tell her Danni says hi! We will be staying again if we visit Louisville in the future.

Stayed: October 2017, travelled as a couple
Thank Danni I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TGCHospitalityMgmt, Director of Marketing and Culture at WoodSpring Suites Louisville Airport, responded to this reviewResponded 14 October 2017

Thank you for the wonderful review of our WoodSpring Suites in Louisville Airport.

You are absolutely correct; the weekly rate is the way to go. Our focus has always been simple: a welcoming environment, a friendly smile, and a straightforward stay.

Our entire time works tirelessly to ensure we create exceptional stays for all guests like yourself. They take the time to get to know our guests and treats them like family.
It’s always nice to receive specific comments about our team. I have shared your comments with Ken so he can share with the rest of the team. We are fortunate to have an amazing team in Louisville. They truly care about each guest who steps through our doors.

We look forward to welcoming you back the next time business or pleasure brings you to the area. We hope you will recommend us to your family, friends and colleagues.

Regards,
Jill Taylor
Director of Marketing and Culture
TGC Hospitality Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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