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TownePlace Suites Des Moines West/Jordan Creek
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Reviews (52)
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All reviewswe stayed in a two bedroomyoung woman namedtemperature controlvisiting family in the areasized fridgenice kitchenjordan creekfire pitlots of restaurantsexercise roomthe staff was friendly and helpfulhard boiled eggsthe breakfast areathe entire staffoatmealnice sizeparking lot
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3 - 8 of 52 reviews
Reviewed 12 April 2018

We stayed for a weekend and enjoyed the hotel. The room was neat with the kitchenette and though we weren't prepared to make our own meals, it was nice to have plates for our takeout food and a place to store leftovers. The king bed was comfortable but the sofa bed was lacking. We had an issue with not having linens supplied for the fold out bed and an employee quickly brought sheets for us. The bathroom was nice and the closet was good but no luggage rack for suitcases. It would have been better if the very long closet was split so that half was accessible from bathroom and other half near the entry door for coats or shoes. TV was okay too. Breakfast was good and a nice variety was provided. The only disappointment was that breakfast hours were too limited. I would suggest 6:30 - 9:30 am rather. There was an outdoor patio that would have been fantastic to sit and enjoy if the weather was nice out. The desk attendant was friendly and he genuinely seemed to care. It was in a great location near the shopping center. The entire facility seemed clean and up to date.

Stayed: April 2018, travelled with family
Thank MayBerrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Curtis A, General Manager at TownePlace Suites Des Moines West/Jordan Creek, responded to this reviewResponded 2 weeks ago

Thank you very much for taking time to fill our a review with our establishment.. We value your advice in regards to times available for breakfast and we look forward to your return.. Best regards.

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Reviewed 12 March 2018 via mobile

Friendly, very clean, close to shopping. We wish breakfast was available later (only until 9 am) and that there was a small bar (I should have read their website more closely). There is canned beer available for purchase. The king suite is a nice size with a great fridge. A nice stay, but perhaps not a top choice for a couple’s get-away.

Stayed: March 2018, travelled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lewis W, Manager at TownePlace Suites Des Moines West/Jordan Creek, responded to this reviewResponded 13 March 2018

I am delighted that you enjoyed your stay with us at the TownePlace Suites West Des Moines/Jordan Creek. With a kitchenette in all of our rooms with pots, pan, and cooking utensils, you could always prepare breakfast in your room? Thank you for taking the time to write your review and we look forward to seeing you again when your travels bring you back to the area.

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Reviewed 12 November 2017 via mobile

My husband and I visited the Des Moines area for a concert. Most of the hotels downtown were booked, so we went with this location and really enjoyed it. It was only fifteen minutes to Wells Fargo Arena and across a large parking lot from Jordan Creek Mall. The surrounding area was full of shops (including Aldi and Walmart) and restaurants.

The hotel itself was very new and clean. We had a room on the top floor (4) with a king bed. The mattress was firm but comfortable. The bed was high above the floor, which didn’t bother me (5’8”), but may be an issue for some. The kitchenette had lots of conveniences: full refrigerator, cooktop, microwave, coffee maker, sink (with dish soap), dishwasher, etc. It was nice to get takeout and heat up leftovers later in the day. The bathroom was great and the hot water in the shower was very nice after a long day! I liked that there was a closet in the bathroom (especially for cold winter mornings). There was a bit of noise between the nearby road and doors slamming from other rooms, but it wasn’t that bothersome. I always travel with earplugs to ensure a good night’s sleep.

We didn’t try breakfast, but noticed it had a typical Marriott setup (hard boiled eggs, MYO waffles, danishes, coffee).

Next time we visit the area, we will definitely stay here again!

Stayed: November 2017, travelled as a couple
1  Thank nycheryl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lewis W, Manager at TownePlace Suites Des Moines West/Jordan Creek, responded to this reviewResponded 24 February 2018

Thank you for taking the time to write a review about your stay with us at TownePlace Suites Des Moines/Jordan Creek. I am grateful that you found the amenities in your room convenient and the shower nice and hot. We hope to see you again in the future when your travels bring you back to the area.

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Reviewed 9 November 2017 via mobile

We all met for mother's 86th birthday at the TownPlace Suites. It was convenient, close to shopping and featured several desired option for us. The rooms were nice and clean but we couldn't get them all together. So call early if you want to be grouped. It was a very busy weekend and the staff worked very hard to keep the breakfast area clean and stocked. Great visit and thank you.

Stayed: November 2017, travelled with family
Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lewis W, Manager at TownePlace Suites Des Moines West/Jordan Creek, responded to this reviewResponded 24 February 2018

Thank you for writing a review about your stay with us at TownePlace Suites Des Moines/Jordan Creek. It is nice to read that you enjoyed your stay. My apologies that we were not able to get your group together. Sometimes this can be a challenge depending on the room type that is reserved to get them together because of the construction of the hotel and the room types that are available. I hope that we can serve you again in the future.

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Reviewed 8 November 2017

This hotel must be meant for extended stays as the rooms have a mid size refrigerator, dishwasher, dishes, etc. There is a desk, sofa, and an additional table that pulls out from under the desk. Bathroom has an actual closet in it so your luggage does not have to sit out in the bedroom. Very clean. Bathroom could use more counter space but was fully functional and clean. Lobby/breakfast area was nice for our large group to meet and converse in the evening. Front desk staff was very nice and accommodating. The breakfast lady could have been a little more friendly but breakfast itself was very good. Hot eggs/ham/sausage patty, cereal, oatmeal, waffles, etc. More offerings than most hotels. Area was very close to Jordan Creek mall and other shopping areas.

Room Tip: We stayed on 4th floor and did not hear any noise from the hallway or outside.
  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Service
Thank Jean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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