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Mark F
Waltham, Massachusetts

Great rooms, terrible restaurant.

4.0 of 5 bubblesReviewed 21 Jul 2024via mobile
Clean rooms. Great comfortable beds!!! Good price. The negative- the ran out of water for showers one morning, tiny pool and fitness center, and one- star dining. My four stars is for the hotel, not the restaurant here.i would definitely stay again but not eat here.
Date of stay: July 2024
Trip type: Travelled with friends
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Reviews (52)
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2 - 7 of 52 reviews
Reviewed 1 July 2024

Overall the hotel itself was wonderful. The front desk staff was very friendly and professional and had my room key ready to go as soon as I arrived. The hotel was beautiful as was the room. The bartender in the evening was a sweetheart and made amazing drinks. What ruined our experience was my car getting broken into since valet did not lock my car. My change was stolen out of my car along with souvenirs from our trip. Horrible way to end a nice stay. Beware of the parking situation. I thought my car would be safe with valet parking considering the area.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sjbarry57
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 March 2024 via mobile

We wanted to stay in the downtown area for our anniversary and for St Patrick’s day festivities. We had never stayed at the Courtyard by Marriott previously. Our room was a non smoking king room with city views and it was clean and with modern finishes. While we appreciated the Keurig in room and K cups, there was nothing to stir your creamer or sweetener with. I used a straw that I happened to have from a drink that I had purchased. The beds were comfortable enough but we did request an extra blanket from the front desk as we like to sleep in a cool room and none was provided in the closet. The shower was modern with a stationary glass panel which looks nice, but it was a bit chilly during the shower without the ability to turn the water warmer. The water pressure was just okay. We thought about using the indoor pool, but you have to wade through the people in the Bistro to access the hallway to get there. Neither of us wanted to walk through in our suits and towels, so we didn’t use. We did use the valet service and appreciated the friendly service from staff. Overall this is a nice hotel. With a few adjustments it could be even better.

Room tip: Pack stir sticks for your coffee
Date of stay: March 2024
Trip type: Travelled as a couple
Thank Daniele1226
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 December 2023 via mobile

We stayed here for my nephew’s wedding. We had excellent service from the valet to the desk staff, to the room service. A special thanks to the staff who rescued my son’s cookie box that he misplaced and had it waiting for him when he returned to get it.

Date of stay: December 2023
Trip type: Travelled with family
Thank Heather P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 October 2023 via mobile

Clean rooms, very friendly staff, and the ambiance of the lobby is very welcoming. We stayed for a convention and were there 4 nights. After the first night, even though we had a Do Not Disturb sign on the door, the housekeeping left us a bag of extra towels outside our door and that ended up being SO helpful! I love staying here and look forward to going again next year.

Date of stay: October 2023
Trip type: Travelled with friends
Thank Wanderer05206139994
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 July 2023

We stayed here for a baseball tournament for 4 nights/ 5 days. The hotel is beautiful and the lobby big enough for the parents of the team to get together in the evenings. The rooms are modern and clean. The only downfall is the lack of regular cleaning of our room. With two adults and two children staying in one room for 5 days it needs maid service. Our room was not cleaned once, even though both my Husband and I requested to be cleaned multiple times. The other issue we had, was that our room keys were deactivated every time we left the hotel, causing us to have to go down to the lobby multiple times to get new keys. In regards to parking, there is a parking lot one block away that is much cheaper and even free on weekends. It was convenient and cost effective.

With all that being said, we still very much enjoyed our stay. The biggest asset to this hotel is Sam at the front desk. He was pleasant, helpful and did everything in his power to make it right when I approached him to solve the issue of our room not being cleaned. Sam deserves to be recognized for his great customer service and ability represent the hotel with professionalism and kindness.

Date of stay: July 2023
Trip type: Travelled with family
Thank Abby P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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