We stayed here for a baseball tournament for 4 nights/ 5 days. The hotel is beautiful and the lobby big enough for the parents of the team to get together in the evenings. The rooms are modern and clean. The only downfall is the lack of regular cleaning of our room. With two adults and two children staying in one room for 5 days it needs maid service. Our room was not cleaned once, even though both my Husband and I requested to be cleaned multiple times. The other issue we had, was that our room keys were deactivated every time we left the hotel, causing us to have to go down to the lobby multiple times to get new keys. In regards to parking, there is a parking lot one block away that is much cheaper and even free on weekends. It was convenient and cost effective.
With all that being said, we still very much enjoyed our stay. The biggest asset to this hotel is Sam at the front desk. He was pleasant, helpful and did everything in his power to make it right when I approached him to solve the issue of our room not being cleaned. Sam deserves to be recognized for his great customer service and ability represent the hotel with professionalism and kindness.