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MrsPsPicks
Butler, Pennsylvania

Excellent venue for a wedding weekend.

5.0 of 5 bubblesReviewed 18 Dec 2023via mobile
We stayed here for my nephew’s wedding. We had excellent service from the valet to the desk staff, to the room service. A special thanks to the staff who rescued my son’s cookie box that he misplaced and had it waiting for him when he returned to get it.
Date of stay: December 2023
Trip type: Travelled with family
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Reviews (52)
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5 - 10 of 52 reviews
Reviewed 6 October 2023 via mobile

Clean rooms, very friendly staff, and the ambiance of the lobby is very welcoming. We stayed for a convention and were there 4 nights. After the first night, even though we had a Do Not Disturb sign on the door, the housekeeping left us a bag of extra towels outside our door and that ended up being SO helpful! I love staying here and look forward to going again next year.

Date of stay: October 2023
Trip type: Travelled with friends
Thank Wanderer05206139994
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 July 2023

We stayed here for a baseball tournament for 4 nights/ 5 days. The hotel is beautiful and the lobby big enough for the parents of the team to get together in the evenings. The rooms are modern and clean. The only downfall is the lack of regular cleaning of our room. With two adults and two children staying in one room for 5 days it needs maid service. Our room was not cleaned once, even though both my Husband and I requested to be cleaned multiple times. The other issue we had, was that our room keys were deactivated every time we left the hotel, causing us to have to go down to the lobby multiple times to get new keys. In regards to parking, there is a parking lot one block away that is much cheaper and even free on weekends. It was convenient and cost effective.

With all that being said, we still very much enjoyed our stay. The biggest asset to this hotel is Sam at the front desk. He was pleasant, helpful and did everything in his power to make it right when I approached him to solve the issue of our room not being cleaned. Sam deserves to be recognized for his great customer service and ability represent the hotel with professionalism and kindness.

Date of stay: July 2023
Trip type: Travelled with family
Thank Abby P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 April 2023

Avoid this hotel. I have been traveling for business for over 40 years. I estimate that I have spent over 4000 nights in hotels around the world. This is the worst hotel I have ever stayed in. We stayed 5 days at the Courtyard downtown South Bend and had no hot water the entire stay and had no maid service. Complaints about the lack of our room being cleaned and the lack of hot water for showers drew apologies from the front desk, but no solution. Expecting hot and cold running water is the most basic requirement yet this hotel could not deliver.

Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank FrequentTraveler574
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 October 2022 via mobile

Fantastic hotel. I had to stop in one night on a trip and the ladies at the front were absolutely fantastic and helpful getting my checked in and sorted out. The room was perfect and just what I needed. There is a starbucks in the loby and so many food options in a walking distance. Perfect distance from the Major Hospital in Southbend if needed. We were right next to an amazing chocolate cafe that I cannot recommend enough.

Date of stay: October 2022
Trip type: Travelled with family
1  Thank 1996brittany
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 September 2022

We were there for 3 nights. Never had housekeeping. The first time I called the front desk they said it is only offered before 9am (I called at 11am) they said the best they could do is send towels (they didn't). The next day they said they don't provide housekeeping on "Game Days" - this is ridiculous! I would never expect such poor service from a Marriott chain hotel. Won't stay there again! Many better choices available - Embassy Suites, Morris Inn for example.

Date of stay: September 2022
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank marencibia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicole Jasinski, General Manager at Courtyard South Bend Downtown, responded to this reviewResponded 23 September 2022

Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.

The experience you described is not characteristic of the level of service our associates strive to
provide.

Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the corporate leadership team, so we can do our best to ensure this does not occur again.

We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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