We were there for 3 nights. Never had housekeeping. The first time I called the front desk they said it is only offered before 9am (I called at 11am) they said the best they could do is send towels (they didn't). The next day they said they don't provide housekeeping on "Game Days" - this is ridiculous! I would never expect such poor service from a Marriott chain hotel. Won't stay there again! Many better choices available - Embassy Suites, Morris Inn for example.
Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.
The experience you described is not characteristic of the level of service our associates strive to
provide.
Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the corporate leadership team, so we can do our best to ensure this does not occur again.
We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.
Our Son and his fiancee choose this Courtyard for their wedding weekend. My wife and I booked 6 rooms, one of which was a suite. for 2 nights. It was difficult dealing with the staff the weeks prior to our check-in, during our stay and after our stay. The groom left a suit in the closet of the suite and we were given several different stories; they couldn't look in the room until later in the week because the room was occupied, the ass't manager Lexi looked in the closet, (she never asked for room numbers) and they couldnt look in the room because the cleaning staff had the holiday weekend off. Suit gone and they shrug their shoulders. We also made up welcome bags and left at the front desk for out of town guests. There was a cancellation so we went down Friday to retrieve the unused welcom bag and the front desk staff didnt know where it was. There is no GM just a set of ass't managers who clearly make very little effort. Think twice about booking in this hotel.
Thank you for taking the time to share your valuable feedback. My name is Summer and I am the
Field Director of Sales at the Courtyard South Bend Downtown. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.
The experience you described is not characteristic of the level of service our associates strive to
provide.
Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the corporate leadership team, so we can do our best to ensure this does not occur again.
We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.
The staff here is SO INCREDIBLY FRIENDLY! Everyone greets you and asks about your stay. They are genuinely kind and hard working. I was impressed. And the valet workers were great as well. Nice space to work in the lobby. Workout room was clean and nice. All good here!
I've had rude treatment before, but this place is over the top. We have trying to book a meeting room for a day for the past week and have not had much luck. They have trouble answering the telephone. They have not returned several voice messages and now the front desk person hangs up on me when I call yet gain to try to give this place some business.
I have always been a Marriott fan, but this was my worse experience. I am a Titanium member, and requested late check-out at 4 pm. At 10 am, there was a knock on the door asking if I were checking out. I told them I was leaving at 4pm. About an hour later, another housekeeper comes and again, I am asked when I am leaving! I informed them again that I had late check-out at 4pm. Then, I get a phone call around 2pm, asking when I am leaving! I WAS LIVID. I decided to pack my things and just leave. The front desk only offered to let me sit in a conference room once I got downstairs. The audacity. I will never stay at this location again.
