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CRLsrating

Rude, persistent, and rude again

2.0 of 5 bubblesReviewed 12 Dec 2021
I have always been a Marriott fan, but this was my worse experience. I am a Titanium member, and requested late check-out at 4 pm. At 10 am, there was a knock on the door asking if I were checking out. I told them I was leaving at 4pm. About an hour later, another housekeeper comes and again, I am asked when I am leaving! I informed them again that I had late check-out at 4pm. Then, I get a phone call around 2pm, asking when I am leaving! I WAS LIVID. I decided to pack my things and just leave. The front desk only offered to let me sit in a conference room once I got downstairs. The audacity. I will never stay at this location again.
Date of stay: November 2021
Trip type: Travelled on business
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
2.0 of 5 bubblesService
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Reviews (52)
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14 - 19 of 52 reviews
Reviewed 22 July 2021

Lovely hotel, clean, quiet, nice amenities. The staff was great, rooms are spacious. The pool was fantastic. The only thing I would knock off is if you are a woman travelling alone, the parking situation isn't ideal. The valet is discontinued right now due to pandemic, and the only parking lot is a tiny one behind the hotel next to the alley, if that's full you have to park across the street at the century center parking lot that is DARK and not monitored. My daughter and I were accosted crossing the street by an unsavory gentleman at 1030 pm at night, scared the life out of us, luckily a brunos driver showed up and he stepped away, but it did make us purchase pepper spray for the duration of our visit. I expressed my concern to the night clerk.

Date of stay: July 2021
    • Location
    • Sleep Quality
    • Service
1  Thank Laura M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 January 2021

The staff, location and amenities of this Courtyard location were AMAZING for our family. From Melissa who served us breakfast, remembered later to ask how our son's team did in his hockey game that day, and offered to be ready with coffee the next morning when I mentioned the next game was at 6 am, to the front desk team who welcomed us. There's a FOOTBALL field* that kids can play on across the street, a chocolate store, amazing breakfast places with pancakes and french toast, all steps from the hotel entrance! (*The former College Football Hall of Fame was in South Bend.) My son asked if we could just live in this hotel. The Art Museum is across the street as well.

Date of stay: January 2021
    • Value
    • Location
    • Service
2  Thank Claire P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 August 2020 via mobile

TripAdvisor said pet friendly. Told the clerk at check in. Got kicked out the next morning due to having a pet. Very rude and disrespectful. The website said pet friendly the staff didn’t like our dog or apparently like us even though we were respectful. Used the shower and the bed and that was it. This staff was very rude and we will never give Marriott our business again

Date of stay: August 2020
Trip type: Travelled with family
1  Thank Coastal527674
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carl Lederer, General Manager at Courtyard South Bend Downtown, responded to this reviewResponded 24 August 2020

Dear Coastal52674, I apologize for your inconvenience. I have viewed all the reservation sites and do not see where you observed us as pet friendly. Courtyard Brand wide are not pet friendly. Marriott does have Brands that can accommodate you and your pets. Please try the Residence Inn or Town Place Suites Brands they are both pet friendly. We appreciate your comments to improve our service in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2020

Guaranteed a king room. They gave my room away and offered no options. When we arrived, we found out the hotel was booked for a kids lacrosse tournament. Kids upstairs jumped off the beds all evening and the furniture in our room shook. We called and asked the front desk to do something and again they did not nothing. I called Marriott and complained - they did nothing. Stay somewhere else. There are other options in South Bend where the hotels care about the guests.

Room tip: Find another hotel
Date of stay: August 2020
    • Value
    • Sleep Quality
    • Service
Thank garygH9946ZT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 June 2020 via mobile

Anthony at the front desk is absolutely phenomenal!!!! Very helpful, kind, patient! Lovely new hotel! Very conveniently located. Will only stay here each time work sends me from Chicago to South Bend!!!!

Date of stay: June 2020
Trip type: Travelled on business
Thank D9193DJdebbiew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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