The moment we walked in we felt welcomed. Arturo checked us in and was so kind. We stayed for a few nights and every time we came back in we were welcomed with a genuine smile. The breakfasts at Land and Lake were great and dinner at Ocean Prime was one of the most memorable. We were unable to get to the rooftop due to our schedule. We did get a couples massage which was so relaxing and much needed after all the walking around the city:) We plan on coming back every year for our anniversaries. The location is awesome; cross the street to the river walk, walk to Navy Pier, Michigan Ave, House of Blues, etc. We were checked out by NIcole who was again so professional and kind. Thank you Londonhouse!!