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All reviews front desk the financial district full kitchen studio suite free breakfast marriott properties the breakfast area willis tower chicago downtown office building would definitely stay here again pull out sofa millennium park rooms are spacious sitting area fresh fruit blue line
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Reviewed 24 September 2015 via mobile

I booked a room at this location waiting for my apartment to be ready for move in. I am a regular Marriott guest and former employee so I know the ins and outs of Marriott hospitality. That being said the property is lovely the staff is horrible. No one in the hotel is very helpful and they are all extremely rude and standoffish. The front desk staff botched my reservation several times and kicked my family out because of a mistake they made and didn't even apologize for the inconvenience. It was a very poor choice in staff even the management is rude and unhelpful. If you care going for location and not for experience then this is the place to be but if you are going for a Marriott experience you will not find it at this hotel

Date of stay: September 2015
Trip type: Travelled with family
1  Thank STLNative313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tommie V, General Manager at Residence Inn Chicago Downtown/Loop, responded to this reviewResponded 9 October 2015

I wanted to personally apologize for the problems you encountered during your stay. My goal is moving forward to create an atmosphere that is centered around service. Again, Thanks for your feedback and I look forward to serving you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2018
Google Translation

Date of stay: July 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2018 via mobile
Google Translation

Date of stay: June 2018
Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2018
Google Translation

Room tip: Las estudio standard están bien.
Date of stay: June 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2018
Google Translation

Date of stay: December 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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