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Reviewed 13 August 2021

‏It was a wonderful stay, the rooms are spacious and the place is very clean and distinctive and the best hotel I have ever stayed in my life. It has all the needs and kitchen utensils and is close to everything in the downtown

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Trump Hotel Group
1  Thank AdelA1272
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gabriel Constantin, General Manager at Trump International Hotel & Tower Chicago, responded to this reviewResponded 13 August 2021

Dear Adel,

Thank you for choosing to stay with us at Trump International Hotel and Tower Chicago, and for sharing your experience on TripAdvisor.

It is with utmost pleasure to thank you for letting us know what an exceptional experience you had with us during your stay. Our staff is committed to providing you with excellent service to meet all your expectations. We continuously strive to to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay of yours an enjoyable one.

Thank you again and we look forward to welcoming you back!

Sincerely,

Gabriel Constantin
Managing Director

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Reviewed 12 August 2021

Best experience ever!! The room was beautiful and excellent customer service! I have NEVER stayed in a room so beautiful with all amenities. The design was superb, like no other! The spa was unbelievable and just right. Will definitely stay again!

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Trump Hotel Group
1  Thank cbt254
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gabriel Constantin, General Manager at Trump International Hotel & Tower Chicago, responded to this reviewResponded 12 August 2021

Dear Guest,

Thank you for choosing to stay with us at Trump International Hotel and Tower Chicago, and for sharing your experience on TripAdvisor.

It is with utmost pleasure to thank you for letting us know what an exceptional experience you had with us during your stay. Our staff is committed to providing you with excellent service to meet all your expectations. We continuously strive to to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay of yours an enjoyable one.

Thank you again and we look forward to welcoming you back!

Sincerely,

Gabriel Constantin
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2021

Great staff, location, amenities, rooms and service. Hotel was close to what we wanted to do, shopping, Navy Pier, dining. Room was comfortable, clean and great beds. It also had a beautiful view of Chicago.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Trump Hotel Group
1  Thank xhha32mcif
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gabriel Constantin, General Manager at Trump International Hotel & Tower Chicago, responded to this reviewResponded 12 August 2021

Dear Guest,

Thank you for choosing to stay with us at Trump International Hotel and Tower Chicago, and for sharing your experience on TripAdvisor.

It is with utmost pleasure to thank you for letting us know what an exceptional experience you had with us during your stay. Our staff is committed to providing you with excellent service to meet all your expectations. We continuously strive to to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay of yours an enjoyable one.

Thank you again and we look forward to welcoming you back!

Sincerely,

Gabriel Constantin
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2021

Had a wonderful room overlooking the river and a view as it flowed into Lake Michigan. Best view in Chicago. Service and amenities in the hotel was also top notch. Terrace restaurant and bar with lake view was fun and very good food.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Trump Hotel Group
1  Thank mporetto
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gabriel Constantin, General Manager at Trump International Hotel & Tower Chicago, responded to this reviewResponded 10 August 2021

Dear mporetto,

Thank you for choosing to stay with us at Trump International Hotel and Tower Chicago, and for sharing your experience on TripAdvisor.

It is with utmost pleasure to thank you for letting us know what an exceptional experience you had with us during your stay. Our staff is committed to providing you with excellent service to meet all your expectations. We continuously strive to to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay of yours an enjoyable one.

Thank you again and we look forward to welcoming you back!

Sincerely,

Gabriel Constantin
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2021

The first guest room I was assigned had hair in the restroom. I immediately called downstairs and was given the option of having housekeeping come up or moving to a new room. I chose the latter. I was moved to a room on a higher floor which was great for the view but the room had a different layout and was smaller. I opted not to complain and be moved again but it was a disappointing experience.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Trump Hotel Group
1  Thank Roam522900
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anastasia Smith, Marketing at Trump International Hotel & Tower Chicago, responded to this reviewResponded 9 August 2021

Dear Roam522900,

Thank you for choosing to stay with us at the Trump International Hotel & Tower Chicago.

We sincerely apologize for your experience you had with us. We appreciate your feedback that you provided and would like to address the overall shortcomings you had during your stay. I would love an opportunity to speak with you personally. Could you please provide us with your contact information so that we can discuss these issues in further detail?

I look forward to hearing from you!

Warm Regards,
Anastasia Smith

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